RCS Team Lead
About The Position
The RCS Team Lead will assist leading our Customer Service Tier 1 Team Members; this will include pulling productivity, gathering statistics along with daily communications to adhere to Customer Service process flows. This position is responsible for leadership of assigned teams within IU Health Revenue Cycle Services. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. Serves as the first tier escalation for team members on task oriented problems or issues, and supports management in promotion of staff development and the allocation and coordination of daily work.
Requirements
- 2 years of experience with Indiana University Health Revenue Cycle Services strongly preferred.
- Expert knowledge of revenue cycle requirements and regulations.
- High level of interpersonal, problem solving, and analytic skills.
- Effective written and verbal communication skills in both individual and group settings.
- Ability to promote teamwork and develop team members.
- Ability to take initiative and meet objectives.
Responsibilities
- Assist leading Customer Service Tier 1 Team Members
- Pull productivity and gather statistics
- Daily communications to adhere to Customer Service process flows
- Leadership of assigned teams within IU Health Revenue Cycle Services
- Ensure high quality standardized work processes
- Serve as the first tier escalation for team members on task-oriented problems or issues
- Support management in promotion of staff development
- Support management in allocation and coordination of daily work
Benefits
- Advanced clinical training
- Leadership development
- Promotion opportunities
- Cross training development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
