RCS Team Lead –Follow Ups/Denials

IU Health • Indianapolis, IN

11d

About The Position

The RCS Team Lead supports day-to-day operations for centralized specialty scheduling and referral management teams. This frontline leadership role promotes consistent workflows and patient experiences, provides real-time operational support and coaching, monitors team activity and performance, and supports training, compliance, and process improvement.

Requirements

• High school diploma required.
• Requires expert knowledge of revenue cycle requirements and regulations.
• Requires a high level of interpersonal, problem-solving, and analytic skills.
• Requires effective written and verbal communication skills in individual and group settings.
• Requires the ability to promote teamwork and develop team members.
• Requires the ability to take initiative and meet objectives.

Nice To Haves

• Bachelor’s degree preferred.
• 2–3+ years of experience in healthcare, patient access, or call center operations.
• 2 years of experience with Indiana University Health Revenue Cycle Services strongly preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Ensure adherence to workflows and deliver a consistent patient experience.
• Provide real-time coaching and operational support as a subject matter expert.
• Support scheduling staff with call handling and workflows.
• Monitor call volume, work queues, and referral activity.
• Assist with staffing adjustments and adherence monitoring.
• Serve as an escalation point for scheduling issues and patient concerns.
• Track team and individual performance metrics.
• Provide coaching and feedback to improve outcomes and skills.
• Reinforce workflows, expectations, accurate documentation, and compliance.
• Support leadership with attendance and performance concerns.
• Support onboarding and training of new hires.
• Facilitate team huddles and share updates.
• Identify and escalate workflow issues or inefficiencies.
• Support process improvement initiatives.

Benefits

• Access to learning and development opportunities, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED