RCS Associate - Cancer Center Scheduling

IU Health • Carmel, IN

6d • Onsite

About The Position

The Scheduling and Registration Specialist plays a pivotal role in ensuring coordinated patient care by implementing efficient, accurate, and professional scheduling practices. This patient-facing position collaborates closely with our clinical team and patients to gather necessary information and create a coordinated schedule, complete with preparation instructions for each patient.

Requirements

• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Nice To Haves

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

Responsibilities

• Greet patients and caregivers at Schwarz, engaging in conversations with patients to gather scheduling preferences.
• Explain department/hospital scheduling and registration policies and procedures clearly and comprehensively.
• Schedule future visits according to directives from the clinical team, ensuring alignment with patient needs.
• Register patients accurately for their scheduled or walk-in appointments while providing an exceptional patient experience.
• Flexibility to relocate within the facility to support scheduling or registration functions as operational needs arise.
• Communicate appointment details with clarity and compassion, fostering positive patient experiences.
• Provide assistance with welcome desk duties and registration processes as needed.
• Manage incoming calls and Cerner messages to resolve patient needs and offering guidance or redirection to patients and visitors when necessary.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed