RCM Training Specialist

Inovalon•Bowie, MD

1d•Onsite

About The Position

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview: The Training Specialist is responsible for designing, planning, and delivering training programs that support the development and success of clients and partners. The Training Specialist will coordinate training documentation and other tools and will create multi-faceted training experiences to refine content and improve learning initiatives that drive industry expertise and operational success.

Requirements

Minimum of 3 years’ learning and development expertise, with direct experience creating and delivering educational curriculum and content
Utilizes experience and independent judgment to plan and accomplish goals
Ability to efficiently create/adapt training materials to reflect policy and procedure changes
Advanced user of Microsoft Office suite (PowerPoint, SharePoint, MS Word, MS Excel, MS Outlook, Visio.)
Intermediate skill level with authoring tools such as; Adobe Creative Cloud, Articulate Storyline and Camtasia Studio
Skilled user of CRM applications such as Salesforce
Excellent verbal and written customer service skillset, including the capacity to effectively assess problems and communicate solutions
Strong organizational skills with close attention to detail and the ability to prioritize
Ability to work independently, assisting others as needed

Nice To Haves

Proficient knowledge of Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271) is a plus
Proficient knowledge of HIPPA transaction code set is a plus
Experience with using and supporting Software as a Service (SaaS) is a plus

Responsibilities

Develop and implement robust training programs for clients and partners using a variety of training delivery methods
Create effective training materials, including user guides, job aids, visual aids, etc.
Oversee the timely updates of materials, including but not limited to reference guides and online resources
Deliver training (both synchronous and asynchronous) for Revenue Cycle Management applications, including end-to-end training and new release training, as needed to clients.
Facilitate both small and large customer and partner training sessions, utilizing appropriate training methodology
Provide feedback to management regarding customer and partner learning progress
Leverage metrics and data from assessments, surveys, and 1:1 sessions to identify, communicate, and implement improvements to training programs
Record and edit training sessions, e-learnings, product releases and company meetings.
Upload content into the LMS for training use
Work both independently and collaboratively to design and deliver engaging solutions to the sales team
Other projects and duties as assigned
Maintain compliance with Inovalon’s policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer