RCM Implementation Lead

SALT Dental Partners•UNAVAILABLE, UNAVAILABLE

1d•Hybrid

About The Position

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care. The RCM Implementation Lead will oversee the revenue cycle management aspects of dental practice migrations to the company’s preferred Practice Management System (PMS). This role will work closely with the migration team to ensure a seamless transition of RCM data points, minimize disruptions, and train office teams on best practices for financial workflows. The ideal candidate will have hands-on experience in dental revenue cycle management, particularly with Cloud 9 and Denticon, and a strong background in SOP development and training delivery. This role will require nationwide travel up to 65%.

Requirements

5+ years of experience in dental revenue cycle management
Ability to travel nationwide up to 50%
Proven ability to create and update SOPs and training materials
Experience delivering in-person and virtual training
Strong understanding of dental insurance billing, AR management, and financial workflows
Ability to travel frequently to offices as needed during migrations

Nice To Haves

Hands-on experience with Cloud 9 and Denticon preferred
Experience in multi-location dental practice management
Knowledge of practice transitions and data migration best practices
Strong problem-solving skills and ability to adapt to fast-changing environments

Responsibilities

Conduct thorough RCM data assessments before migration to ensure accuracy and completeness.
Identify and resolve potential issues in data mapping, including patient balances, insurance claims, and contracts.
Work with the migration team to ensure all revenue cycle functions transition smoothly to the new PMS.
Serve as the primary RCM trainer for office teams post-migration, ensuring proficiency including but not limited to: Insurance eligibility verification, Contract creation and management, Collecting and applying co-payments, Submitting and tracking insurance claims, Best practices for patient and insurance accounts receivable (AR).
Provide hands-on training sessions, both in-person and virtual, tailored to the needs of each office.
Develop and maintain SOPs related to RCM workflows in the new PMS.
Update documentation based on system enhancements, compliance updates, and company policies.
Ensure office teams adhere to RCM best practices for optimal cash flow and compliance.
Work cross-functionally with IT, Operations, and the RCM department to address post-migration challenges.
Gather feedback from offices to improve training materials and system workflows.
Monitor RCM performance metrics post-conversion and provide recommendations for improvement.