RCM Cust Svc Support Rep-10am-7pm EST Remote (Patient Customer Service)

Labcorp•Burlington, NC

3d•$18 - $21•Remote

About The Position

Labcorp is seeking a Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team. This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company. Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Requirements

High School Diploma or GED equivalent
1 year or more customer service experience
Ability to work and learn in a fast-paced environment
Attention to detail and focused
Perform successfully in a team environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Energetic, passionate customer service
Seek solutions to challenging patient billing issues

Nice To Haves

1 year or more high volume call center experience
1 year or more medical billing, insurance claims, and explanation of benefits
1 year or more patient billing

Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program