RCM Associate

Nourish•New York, NY

3d•Hybrid

About The Position

Nourish is seeking an RCM Associate to support all billing and revenue cycle operations. This role is critical to Nourish's core operations and involves working cross-functionally with Clinical Ops, Payer Ops, Customer Experience, and Product teams. The work directly impacts patients, dietitians, and payers by ensuring billing is not a barrier to care and enabling a smooth payment experience. This role is full-time and open to NYC-based or remote candidates.

Requirements

2+ years of experience in a revenue cycle, medical billing, or healthcare operations role.
Familiarity with insurance billing workflows - including claim submission, denial management, ERA reconciliation, and payer communications.
Patient-first communication skills - professional, empathetic, and able to de-escalate billing concerns while keeping things moving.
Highly organized and detail-oriented, with strong follow-through; takes things all the way through the finish line.
Energized by technology and automation - seeks out new tools and is excited by the idea of using AI to make billing smarter and comfortable shaping how those tools get built and used.

Nice To Haves

Detail-oriented and organized. Enjoys keeping things on track and meeting deadlines. Comfortable managing multiple tasks/wearing many hats and prioritizing effectively.
Proactive and eager to learn. Seeks opportunities to take ownership of tasks and enjoys problem-solving when challenges arise. Welcomes the opportunity to learn new flows or help optimize operations.
Approaches challenges with a problem-solving mindset, adapting to obstacles and finding effective solutions to keep progress on track. Overcoming roadblocks and finding creative solutions energizes them.
Thrives in a dynamic environment. Energized by a rapidly improving (and thus changing) workplace. Changes to processes and workflows do not cause stress; sees them as opportunities to learn and grow.
Passionate about Nourish’s mission. Interested in nutrition and eager to contribute to solving America’s healthcare crisis.

Responsibilities

Manage a high volume of patient-facing and internal billing questions - including, but not limited to, resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications.
Work claims end-to-end via our clearinghouse and partner with cross-functional stakeholders to ensure a smooth billing experience for our patients and providers.
Support efforts to streamline existing RCM processes by providing suggestions for automation or new tools, optimizing individual steps, and maintaining consistent, reliable execution.
Support ad-hoc RCM projects - including payer-specific billing efforts and new service line expansions.
Develop and maintain SOPs for RCM workflows, flagging process gaps and proactively suggesting improvements to the team.
Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues.
Partner with our Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation - actively contributing feedback that shapes how our RCM technology evolves.