RCM - Accounts Receivable (AR) Associate

Upstream Rehabilitation • Chattanooga, TN

4d • Remote

About The Position

Upstream Rehabilitation is looking for a RCM - Accounts Receivable (AR) Associate to join their team. This role is remote and based in Tennessee. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Their mission is to inspire and empower the lives they touch, to serve their communities, and to lead with purpose-driven passion. They are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With over 1,200 locations nationwide, 26 brand partners, and over 8,000 employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

As an RCM - Accounts Receivable (AR) Associate, you will play a key role in ensuring timely and accurate reimbursement for services provided across the organization. You will focus on reducing aged AR, improving Days Sales Outstanding (DSO), and meeting productivity expectations for the assigned AR portfolio, which may span one or multiple states. You’ll also stay current on payer and industry updates to support efficient and accurate account resolution. Your efforts help keep operations running smoothly and support the mission to inspire and empower the lives they touch.

Requirements

• High School diploma or equivalent experience.
• At least one year of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
• Exceptional communication skills, including oral and written.
• Strong organizational and time management skills.
• Strong attention to detail, and capacity to multitask effectively.
• Proven ability to identify and resolve problems in a timely manner.
• Proficiency in Microsoft Office Suite or similar software applications.

Nice To Haves

• Three plus years of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
• Experience identifying processes and recommending solutions.

Responsibilities

• Review and resolve unpaid accounts to ensure timely and accurate reimbursement.
• Help reduce aged AR balances while meeting productivity goals.
• Verify payer information, review EOBs, and correct account issues.
• Document all account activity clearly and accurately.
• Identify and report trends, errors or concerns.
• Complete tasks and escalations within required deadlines.
• Stay updated on payer changes and share relevant information.
• Attend required virtual meetings with camera on.
• Other projects and duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success
• Ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED