RCM Accounts Receivable Analyst

Tend•Nashville, TN

7h•Hybrid

About The Position

At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise. We’re looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams. This is a hybrid role working on-site in Nashville a few days per month.

Requirements

1+ year of experience in accounts receivable, billing, or revenue cycle management
Proficiency in navigating payer portals and understanding EOBs, denials, and remittance processes.
Fundamental knowledge of insurance verification, claim submission, and payment posting workflows.
Strong attention to detail and organizational skills.
Basic proficiency in Excel or Google Sheets (sorting, filtering, pivot tables).
Excellent written and verbal communication skills.
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
Familiarity with HIPAA regulations and healthcare privacy standards.
Ability to work a hybrid schedule onsite in Nashville, TN a few days per month

Nice To Haves

dental experience preferred.

Responsibilities

Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries.
Identify and resolve claim denials, underpayments, or posting errors.
Reconcile account discrepancies and ensure accurate application of insurance and member payments.
Document all actions and communications in the practice management system for audit and compliance purposes.
Review member ledgers for accuracy and completeness.
Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
Support implementation of workflow updates that enhance efficiency and accuracy.
Assist with audits, reporting, and special projects as needed.