Ratings Operations Specialist - S&P Global

S&P Global • Englewood, CO

11d • Hybrid

About The Position

Ratings Operations Specialist Role Purpose: The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes. This role is pivotal in driving end-to-end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization, including Commercial, Data, Analytical, Compliance, and Technology, the Operations Specialist uses their business knowledge and operational acumen to continuously improve processes and align with business value.

Requirements

• A Bachelor’s degree is required.
• At least one year of applicable professional experience in operations or a client-facing role.
• Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output.
• Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required.
• Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required.
• Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment.
• A strong ability to guide and influence colleagues and stakeholders is required.
• Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution.

Nice To Haves

• Deep understanding of end-to-end ratings processes, SOPs, and standard work.
• Ability to execute low-to-medium complexity jobs with pace and precision.
• Skill in identifying inefficiencies and contributing to process improvement initiatives.
• Strong interpersonal and communication skills to guide analysts and partner across Commercial, Data, Technology, and Compliance teams.
• Ability to connect stakeholders, support change management, and influence outcomes in a global, team-oriented environment.
• Poised multitasker who thrives in fast-paced, high-pressure settings.
• Self-starter mindset with a drive to take ownership, prioritize effectively, and execute with quality

Responsibilities

• Complete key steps of the end-to-end ratings process for low and medium complexity jobs independently with pace and precision to meet customer needs.
• Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs.
• Show proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work.
• Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
• Voice continuous improvement needs, participate in problem-solving, and process improvement efforts to live the ROS mission and achieve the ROS vision.
• Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees