Ratings Operations Manager - S&P Global Ratings
About The Position
About the Role: Grade Level (for internal use): 11 The Team: The Ratings Operations team is the backbone of S&P Global's credit ratings process, serving as industry leaders in operational excellence and process innovation. We are a globally distributed team that partners closely with Commercial, Technology, Data, and Analytical functions to ensure seamless end-to-end ratings operations. Our team values collaboration, continuous improvement, and talent development, operating with a customer-first mindset while driving process simplification initiatives that enhance both efficiency and quality across the organization. Responsibilities and Impact: Lead and manage a team of 8-10 Ratings Operations professionals, demonstrating service-oriented leadership while empowering, coaching, and motivating team members to achieve process simplification and talent development goals Drive end-to-end process improvement initiatives across global Ratings operations, partnering strategically with Commercial, Technology, Data, and Analytical teams to enhance operational efficiency and customer experience Own and execute complex projects and processes for the global team, utilizing strong execution skills to deliver with pace and quality while leading change management efforts including user testing for system improvements Serve as a key connector and communicator, representing Ratings Operations at senior business partner forums to solicit feedback, support workload planning, and identify continuous improvement opportunities Develop and utilize comprehensive metrics to manage and improve Ratings Operations performance, ensuring the team consistently meets core responsibilities with quality and speed Complete critical steps in the ratings process including analytic hierarchies independently, while soliciting customer feedback to identify improvement opportunities that support the mission of process simplification
Requirements
- Bachelor's degree or equivalent experience with 5+ years in Operations, Data, or related business functions within financial services or similar industry
- Minimum 2+ years of proven management experience leading teams, with demonstrated ability to coach, develop, and motivate team members to achieve operational excellence
- Strong understanding of process improvement methodologies such as Lean and Agile principles, with hands-on experience implementing operational enhancements and change management initiatives
- Excellent communication and relationship-building skills, with ability to collaborate effectively across functions and represent the team at senior leadership forums
- Demonstrated analytical and problem-solving capabilities with experience developing and utilizing metrics to drive performance improvements
- Ability to work hybrid schedule with minimum 2 days per week in office
Nice To Haves
- Experience in credit ratings, financial analysis, or regulatory environments with understanding of end-to-end ratings processes and industry best practices
- Project leadership experience managing complex, cross-functional initiatives with multiple stakeholders and competing priorities
- Exposure to various organizational functions and roles, demonstrating adaptability and broad business perspective
- Experience with process automation tools, data management systems, or business intelligence platforms to support operational efficiency
Responsibilities
- Lead and manage a team of 8-10 Ratings Operations professionals, demonstrating service-oriented leadership while empowering, coaching, and motivating team members to achieve process simplification and talent development goals
- Drive end-to-end process improvement initiatives across global Ratings operations, partnering strategically with Commercial, Technology, Data, and Analytical teams to enhance operational efficiency and customer experience
- Own and execute complex projects and processes for the global team, utilizing strong execution skills to deliver with pace and quality while leading change management efforts including user testing for system improvements
- Serve as a key connector and communicator, representing Ratings Operations at senior business partner forums to solicit feedback, support workload planning, and identify continuous improvement opportunities
- Develop and utilize comprehensive metrics to manage and improve Ratings Operations performance, ensuring the team consistently meets core responsibilities with quality and speed
- Complete critical steps in the ratings process including analytic hierarchies independently, while soliciting customer feedback to identify improvement opportunities that support the mission of process simplification
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
