Transportation Rates - Clerk

Oak Harbor Freight Lines•Auburn, WA

1d•Hybrid

About The Position

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey? The Rates Clerk position is responsible for providing accurate and high-quality customer service duties within the Rates Department; including: Providing Rate Quotes based on departmental SOP’s and Customer Pricing Agreements, Reviewing & Rating Freight Bills for accurate customer billing, Data Entry Billing, etc. The Shift is Monday – Friday, 7:30 AM PST – 4:00 PM PST, Hybrid.

Requirements

1+ years’ experience in a role requiring customer service in a business office environment.
Working knowledge of National Motor Freight Classification (NMFC).
Understanding of Customer coding and experience with LTL Billing.
Outstanding phone and email etiquette with strong communication skills, written and oral.
Candidate must be detail-oriented, self-directed, and self-motivated.
Ability to demonstrate Leadership skills with a positive, team-oriented attitude.
Ability to work successfully as a member of a team to collectively meet department goals.
Basic PC proficiency and experience using MS Office products.
H.S. diploma or GED/equivalent required.

Nice To Haves

Previous experience in an LTL rating environment preferred.
Previous experience providing Rate Quotes via telephone preferred.
LTL & AS400 experience preferred.
Associate’s degree or equivalent experience preferred.

Responsibilities

High levels of Customer Service, interacting with both Internal & External Customers.
Identify and classify commodities for reporting accurate rates to Customers.
Ensure accurate rating and revenue splitting of freight bills.
Work in a team and independently to enter and / or resolve corrections, discounts, or contract information in the Rates Department queue(s).
Research and Audit freight bills, with corrections as necessary for accurate billing.
Manage incoming calls and emails to assist customers with invoice / rate inquiries and resolving any issues promptly and professionally.
Update customer data within AS/400 to reflect the most current and accurate information.
Investigate and follow up with Customers regarding missing or disputed bills to ensure invoice and revenue accuracy.
Leverage Oak Harbor contracts to understand pricing, payment terms, and conditions specific to each Customer.
Cultivate strong relationships with Internal & External Customers to facilitate quick problem resolution.
Ensure appropriate Rate coding and procedures are followed for alignment across the Rates divisions (Central & Interline).
General office duties and other duties as assigned, subject to change as needed.