Trucking Rates Clerk

Oak Harbor Freight Lines • Auburn, WA

21h • Hybrid

About The Position

The Rates Clerk position is responsible for providing accurate and high-quality customer service duties within the Rates Department; including: Providing Rate Quotes based on departmental SOP’s and Customer Pricing Agreements, Reviewing & Rating Freight Bills for accurate customer billing, Data Entry Billing, etc. The Shift is Monday – Friday, 7:30 AM PST – 4:00 PM PST, Hybrid position after required training.

Requirements

• 1+ years’ experience in a role requiring customer service in a business office environment.
• Working knowledge of National Motor Freight Classification (NMFC).
• Understanding of Customer coding and experience with LTL Billing.
• Outstanding phone and email etiquette with strong communication skills, written and oral.
• Candidate must be detail-oriented, self-directed, and self-motivated.
• Ability to demonstrate Leadership skills with a positive, team-oriented attitude.
• Ability to work successfully as a member of a team to collectively meet department goals.
• Basic PC proficiency and experience using MS Office products.
• H.S. diploma or GED/equivalent required.

Nice To Haves

• Previous experience in an LTL rating environment preferred.
• Previous experience providing Rate Quotes via telephone preferred.
• LTL & AS400 experience preferred.
• Associate’s degree or equivalent experience preferred.

Responsibilities

• Providing Rate Quotes based on departmental SOP’s and Customer Pricing Agreements
• Reviewing & Rating Freight Bills for accurate customer billing
• Data Entry Billing
• High levels of Customer Service, interacting with both Internal & External Customers.
• Identify and classify commodities for reporting accurate rates to Customers.
• Ensure accurate rating and revenue splitting of freight bills.
• Work in a team and independently to enter and / or resolve corrections, discounts, or contract information in the Rates Department queue(s).
• Research and Audit freight bills, with corrections as necessary for accurate billing.
• Manage incoming calls and emails to assist customers with invoice / rate inquiries and resolving any issues promptly and professionally.
• Update customer data within AS/400 to reflect the most current and accurate information.
• Investigate and follow up with Customers regarding missing or disputed bills to ensure invoice and revenue accuracy.
• Leverage Oak Harbor contracts to understand pricing, payment terms, and conditions specific to each Customer.
• Cultivate strong relationships with Internal & External Customers to facilitate quick problem resolution.
• Ensure appropriate Rate coding and procedures are followed for alignment across the Rates divisions (Central & Interline).
• General office duties and other duties as assigned, subject to change as needed.

Benefits

• Medical, dental, vision – You choose which plan suits you and our family. Single person pays 0% up to 2% of gross income. Entire family pays 0% up to 4% of gross income.
• 401K – 100% match up to 5% of Employees Contribution.
• Holiday pay after your 90 days.
• Company Paid Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED