Rare Blood Disorders Account & Community Manager – DC/Baltimore Ecosystem

Roche•Washington, DC

9d•Onsite

About The Position

The Rare Blood Disorders Account & Community Manager (RBD-ACM) is a key role focused on understanding and addressing the needs of healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy groups. The primary goal is to improve patient outcomes, lower costs, and enhance the quality of care. This role involves taking ownership of a specific Therapeutic Area, collaborating with stakeholders to maximize impact, and improving the customer and patient experience. The RBD-ACM will provide information about products, influence business strategy, and represent all relevant products within their area. Key responsibilities include driving clinical demand within guidelines, ensuring appropriate medication choices, and increasing patient and caregiver demand for information. The role also involves gathering insights, supporting national strategy at a local level, and representing Genentech products ethically and professionally. This is a field-based role covering the Greater DC/Baltimore area, including Northern VA. Candidates living in the territory are preferred.

Requirements

Business, Scientific or Clinical degree, Bachelor’s degree level at minimum.
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required.
6 or more years of experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment.
Demonstrated expertise in coaching, training, and mentoring others to help them achieve their goals and responsibilities, exceeding targets and expectations.
Strong ability to proactively seek and apply relevant information to solve complex problems, assimilate and effectively communicate clinical and product information, and address operational issues in healthcare product delivery, including reimbursement and supply.
Understanding of applicable laws, codes, and company policies in the healthcare industry.

Nice To Haves

Previous 4-6 years of account management skills or patient education industry experience.
Hemophilia experience is highly preferred.
Experience with Advocacy groups.
Previous patient-facing commercial/clinical experience in the same therapeutic area.

Responsibilities

Serve as the primary point of contact and identify opportunities for implementing ecosystem and TA squad strategies in the therapeutic area, engaging with healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members.
Mobilize ecosystem and organization experts to partner with customers and address their clinical, educational, and business goals, aiming for improved patient outcomes, lower costs, and enhanced quality of care.
Proactively identify and develop solutions for complex accounts within and across ecosystems, including academic, delivery network focused, and TA specialty accounts.
Deliver education to healthcare providers on product information, appropriate use, dosing and administration, based on FDA approved guidelines.
Collaborate with specialty pharmacies to reinforce the value proposition of the Therapeutic Area, conduct business reviews, and identify opportunities.
Provide patients/caregivers and patient advocacy group members with resources and information to empower their discussions with healthcare providers and active participation in healthcare decisions.