Rapid Response Manager, Trust and Safety

Google•San Bruno, CA

8h•$141,000 - $205,000

About The Position

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. As a Rapid Response Manager on the YouTube Trust and Safety team, you will be responsible for ensuring that our policies are enforced effectively end-to-end, including from the point of identification of possible violation, to removal and appeals. You will work with cross-functional teams to provide YouTube’s response to emerging escalations. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines. This role will require on-call work on weekends and holidays on a rotational basis. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google [https://www.google.com/about/careers/applications/benefits/].

Requirements

Bachelor's degree or equivalent practical experience.
7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, business strategy, or related fields.

Nice To Haves

Experience working with international issues across multiple geographies, including child safety and/or online controversial content.
Experience in driving operational efficiency and process management.
Experience working with cross-functional partners (e.g., Engineering, Legal, Product) to drive execution or resolve crises.
Strong communication skills to drive consensus across stakeholders.
Able to work in a fast-paced, rapidly-changing industry and tolerate ambiguity while seeking to minimize uncertainty through quantitative insights.
Strategic and analysis skills, including the ability to lead a team to frame problems, structure analyses, and drive to impact.

Responsibilities

Lead and develop a high-performing team, ensuring global operational readiness for major events, emerging crises, and high-impact incidents.
Manage end-to-end policy escalations by actively triaging, investigating, resolving, and tracking complex cases through specialized internal tools and tracking systems and evaluate cross-product, high-severity escalations to assess regulatory risk, operational impact, and required enforcement actions.
Serve as a subject matter expert on YouTube’s Community Guidelines, manage related escalations, and drive policy and process improvements across multiple policy areas.
Build cross-functional product expertise to accelerate resolution times, collaborating with Engineering partners to build preventative tooling and conducting rigorous postmortems to stop future systemic failures.
Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines and YouTube Partner Program policies and draft and review executive communications, partnering cross-functionally to land sensitive policy decisions regionally.