Rapid Responder Team Lead

Healing Transitions • Raleigh, NC

1d • $0 - $26 • Hybrid

About The Position

The Rapid Responder Team Lead is the operational and strategic leader of Healing Transitions’ Post-Overdose Response Team (PORT), directly supervising a team of 5–6 peer support staff. This role carries full program oversight — staff supervision, field operations, community partnerships, and grant performance outcomes — and ensures a high-functioning, trauma-informed, data-driven, peer-led model that delivers measurable impact in overdose prevention, harm reduction, and recovery engagement. The position operates across both campuses and throughout the community, requiring strong leadership, time management, professionalism, and a commitment to participant and staff safety and dignity.

Requirements

• NC Certified Peer Support Specialist (required at hire)
• Minimum 1 year of supervisory or leadership experience
• Minimum 2 years of sustained recovery
• Valid driver’s license with acceptable driving record
• Working knowledge of trauma-informed care principles and practices
• Strong knowledge of Wake County’s system of care, including community resources and treatment options
• Strong expertise in harm reduction and recovery systems
• Experience with CRM/data systems and reporting
• Ability to maintain professional boundaries with participants and staff
• Ability to communicate clearly and respectfully with participants, staff, and community partners
• Ability to supervise, coach, and develop a team of 5–6 peer support staff
• Skilled in conflict resolution, corrective action, and crisis-team management
• Strong time management, scheduling, and workflow coordination skills
• Ability to maintain documentation, KPI tracking, and grant reporting accuracy
• Non-judgmental, trauma-informed approach when working with individuals in recovery and with staff
• Ability to adapt to changing schedules, crisis demands, and participant/staff needs
• Ability to work effectively with the Rapid Responder team, Healing Transitions leadership, and external partners
• Adherence to organizational policies, procedures, and expectations
• Must have the ability to read, analyze, and interpret common documents
• Ability to respond to common inquiries or complaints from participants, or members of the community
• Ability to effectively present information to top management and public groups

Nice To Haves

• Prior experience supervising peer support or recovery support staff
• Experience liaising with EMS, public health, or county government partners
• Familiarity with HMIS and Microsoft Office (Excel)
• Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.
• Willingness to engage in ongoing learning related to recovery support, supervision, and trauma-informed practices
• Speaking additional languages is a valuable asset.

Responsibilities

• Provide direct supervision of 5–6 Rapid Responder peer support staff, including hiring, onboarding, scheduling, performance management, and corrective action
• Facilitate bi-weekly team meetings and structured, trauma-informed 1:1 supervision
• Support staff wellbeing and help prevent burnout/compassion fatigue given the high-acuity nature of post-overdose response work
• Serve as primary liaison to Wake County EMS, Wake County Government, and treatment providers
• Build, expand, and sustain community partnerships across Wake County’s system of care
• Represent Healing Transitions in high-level community and systems meetings
• Ensure timely post-overdose outreach within 24–72 hours
• Oversee harm reduction services, including naloxone distribution and syringe exchange
• Provide leadership in crisis situations and field-based decision making
• Ensure team safety protocols are followed during field-based and community outreach work
• Track and manage program KPIs and grant deliverables
• Oversee FIVE CRM system integrity, documentation accuracy, and reporting
• Prepare for audits, monitoring, and reporting requirements
• Support continuous quality improvement using data-driven decision making
• Communicate with team members, supervisors, and partner agencies regarding participant needs, scheduling, and program priorities
• Participate in and lead team meetings and supervision sessions as required
• Maintain NC Certified Peer Support Specialist certification
• Participation in ongoing training throughout employment, including trauma-informed care and supervisory development
• Maintain compliance with all organizational and safety training requirements

Benefits

• Reasonable accommodations are available to support individuals living with disabilities in performing job duties.
• Reasonable accommodations are available to support individuals living with disabilities in fulfilling these responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed