Ranger Supervisor

IHM OutdoorsTown of Henderson, NY
Onsite

About The Position

As a Ranger Supervisor, you will assist and oversee the Rangers to ensure a smooth operation of the site set-up process for arriving and departing guests. This is a seasonal position from May - October.

Requirements

  • Basic computer proficiency, including the ability to use email and the internet
  • Flexibility to respond to resort needs during non-business hours
  • Must have a valid driver's license
  • Strong communication and organizational skills
  • General knowledge of janitorial work, plumbing, electrical, and grounds maintenance
  • Ability to provide legible written reports

Nice To Haves

  • 6 months previous supervisory experience

Responsibilities

  • Coordinate team selection and development and ensure team members comply with appropriate policies and procedures
  • Check transient sites for daily departures
  • Handle and resolve guest complaints and concerns, or refers them to the appropriate department
  • Treat sites for fire ant infestation as requested and as a normal procedure when spotting units on-site
  • Ensure trash is removed from recently vacated transient sites
  • Inspect tied-down RVs and manufactures homes for cleanliness, rust, damage, and other problems prior to permitting their sale
  • Answer questions concerning resort amenities, nearby attractions, stores, etc.
  • Assist with leading guests' RVs to sites and site set-up as needed
  • Record all calls for service on daily log sheets
  • Provide guests with accessibility by patrolling the resort frequently and assisting them when needed
  • Tag vehicles for removal by owner at unrented transient sites
  • Coordinate repairs and maintenance of golf carts or other resort equipment with the Maintenance department

Benefits

  • Seasonal Now and Later Bonus
  • Referral bonus program to ANY of our locations
  • Formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business
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