Ranch Hand, Emerald Valley Ranch

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

1d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Emerald Valley team, you will be responsible for ensuring total guest satisfaction through prompt and efficient service in a courteous and professional manner. You will perform basic housekeeping, landscaping and activity duties and projects a professional image that is in line with The Ranch at Emerald Valley standards. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or General Education Degree (GED); and at least one year of related experience and/or training or equivalent combination of education and experience.
Valid Driver’s License required.
Any employee driving a Broadmoor vehicle must be 18 years or older
Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Reasonable accommodations will be made for individuals with disabilities

Nice To Haves

Previous experience working for a Guest/Dude Ranch preferred.
Experience or background in fishing, canoeing, mountain biking, hiking, archery, volleyball and other outdoor activities a plus.

Responsibilities

Greet, handle luggage, and escort guests to/from their assigned cabin(s) and other areas of The RANCH while verbally acquainting them to the property and shares details of our facilities and amenities within the guest cabin areas
Assist with general landscape duties to include but not limited to clearing snow/leaves, mowing, watering and up keeping lawns, roads and flower pots.
Direct guests to appropriate areas for ranch activities and dining and answer all guest questions and make them feel welcome.
Assist with the display and organization of the activities lawn.
Conduct Historical, property, and other special tours for the guests.
Assist other positions and Departments as needed to ensure smooth operations of The RANCH.
Ensure appropriate follow through on guest requests and assigned tasks.
Assist with basic housekeeping duties or requests in and out the cabins. Duties include stripping beds, clearing trash, replenishing ice and sweeping porches.
Perform detailing and cleaning of public areas and structures to include but not limited to decks, restrooms, hallways, rugs, furniture, draperies, floors, and stairways.
Service tables and perform set up, replenish and clean up before, during and/or after the breakfast and lunch meal period.
Participate and assist in guest activities as needed (excluding horseback rides).
Understand and proficiently use the Point of Sale system.
Utilizing a Broadmoor vehicle, deliver, collect and transport soiled linens/robes for laundering and deliver supplies, faxes, letters, boxes, gifts, amenities, flowers, and other items as the needs arise to and from cabins and other areas.
Ensure housekeeping equipment and tools are functional. Report all necessary repairs in a timely manner.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Other duties as assigned