Ramp Supervisor

Worldwide Flight Services, Inc. • Austin, TX

3d • Onsite

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary: Oversee, coordinate, and control daily airport Ramp Services, driving team performance to meet or exceed company standards for safety, quality, and customer satisfaction. This leadership role directs assigned personnel and actively manages the talent lifecycle—including hiring, training, coaching, and performance management, while optimizing staffing to align with budgetary and contractual requirements. The position ensures absolute compliance with company regulations, internal audits, corporate security programs, and TSA legislation, including the strict enforcement of site-specific security plans and ID badge protocols. Additionally, this role serves as a key liaison for Airport Board officials and clients, ensuring all employees, vendors, and third parties are managed with fairness, equity, and respect. Ramp Service Functions: Loading and unloading of baggage on and off aircraft; the transporting of baggage between terminals and aircraft; the ramp transfers of baggage where required; the receiving, delivering, and physical handling of baggage; exporting the designated baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. In addition, de-ice aircraft, clean aircraft windshields, pushout/tow aircraft, and related guide man functions; connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment, assist in monitoring the security of the facility, and do routine automotive repair, servicing, and cleaning of powered and unpowered equipment.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, speak, and understand the English language.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Nice To Haves

• Cognitive skills to set priorities and use independent judgment.
• Ability to handle stress.
• Work with minimal supervision.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Responsibilities

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offers efficient and professional customer service and resolves passenger problems as required.
• Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Acts as company representative when assigned.
• Reports to work on a regular and timely basis.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Compute rate, percent, and interpret bar graphs.
• Identify and define problems, collect data, establish facts, and draw valid conclusions.

Benefits

• Access your pay when you need it through the DailyPay app!
• On-the-spot awards offered through the Awardco Platform, including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet Insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree