Ramp Service Manager, YYC (PT)

WestJet Group•Calgary, AB

5d•Onsite

About The Position

Reporting to the Senior Manager Ground Operations, the Ramp Service Manager will work closely with our ground handler, WestJet’s Ramp Services team, and WestJet’s Hub Control Centre to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, MBR, guest experience and employee engagement.

Requirements

5+ years airline operations experience
3+ years leadership experience
Experience in a large Hub airport
Experience in all aspects of airport baggage and ground operations
Exceptional personal OTP and performance
Outstanding people skills, ability to mentor and motivate
Proven track record in leading by example
Proven history of effecting change through positive influence
Ability to work a rotating schedule 24/7/365 and travel for business meetings/training
Proficient in PC based applications, MS Office Suite including Power BI

Responsibilities

Day-of leadership of the Ramp Services team, including Ramp Service Leads and Ramp Service Agents
Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations
Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance
Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's
Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration
Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays
Participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities
Responsible for ensuring planning with all operational stakeholders on ramp operations
Management of Incident investigations and ensure that Incident Hazard Reporting and all reporting requirements are completed in accordance with WestJet and Airports procedures
Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions
Management of tactical planning for improving SPOT and MBR Metrics during shift and for proactive/future planning purposes
Monitor, review, and report daily on key performance indicators (KPI's)
Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator
Ensures team compliance to WestJet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items
Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc
Responsible for completing safety audits and direction of quality control measures
Responsible to monitor Airport Authority equipment including testing and following up to ensure quality that would bring cost to WestJet or impact guest experience
Responsible for communicating and ensuring the Ramp Services team communicate process failures and equipment issues to the service partner and that a supportive, effective solution is obtained from there
Complete a daily shift summary report
Provide and fulfill such other duties and other responsibilities as may be required by WestJet from time to time