Ramp Duty Manager - Ground Operations

Alliance Ground International • Richmond, BC

5d • Onsite

About The Position

Alliance Ground International (AGI) is seeking an experienced team leader for the role of Duty Manager. This position offers an opportunity for career growth within one of the largest independently owned ground handling companies in the U.S. and Canada, serving over 100 airlines across 61 airports. AGI is known for its strong reputation in aviation ground services, commitment to quality, and outstanding safety record. The ideal candidate will have at least three years of ramp agent experience and three years of progressive aviation management experience.

Requirements

• Demonstrate strong communication skills to interact professionally with team members and customers.
• Be at least 18 years old and possess a high school diploma, GED or work experience equivalent.
• Have a valid driver’s license with a clean driving record.
• Lift up to 70 pounds (32 kg) on a regular basis.
• Carry heavy items up and down jetway stairs.
• Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Work outside in all types of weather, around jet and machinery noises.
• Flexibility to work various shifts including nights, weekends and holidays.

Nice To Haves

• At least three years of ramp agent experience.
• At least three years of progressive aviation management experience.

Responsibilities

• Supervise and direct the work of ramp team members as they unload/unload and service aircraft.
• Create and manage schedules to ensure adequate staffing for all ramp operations.
• Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Assure that all GSE maintenance procedures are assigned and completed on each shift.
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and log flight information for billing purposes.
• Actively search for and report to station management any future business opportunities.
• Assist with all ramp team duties (safety walks, baggage/cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED