Ramp Agent - JAX

Southwest Airlines • Jacksonville, FL

1d • Onsite

About The Position

Ramp Agents work outdoors and support safe, on-time aircraft departures by guiding aircraft, moving baggage and cargo, and assisting with de-icing during cold weather. The role involves servicing aircraft at ramps and terminals, handling baggage, air freight, mail, and company materials, and performing related cabin cleaning, lavatory servicing, and occasional provisioning duties. Ramp Agents work in a hands-on, team-oriented environment, both indoors and outdoors, and may be exposed to varied weather, aircraft and machinery noise, fumes, dirt, and dust.

This position is covered by a Collective Bargaining Agreement, which sets pay, schedules, and other job details. Schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. Mandatory overtime may be required to support flight operations, with opportunities to trade shifts. The role pays $20.63 per hour, with potential future increases under the applicable wage scale, as well as overtime and shift premiums. Applicants must be Florida residents. Applicants must also be authorized to work in the United States; sponsorship is not available.

Requirements

• Work well with others as part of a team and handle stressful situations.
• Satisfactorily complete the Ramp Agent training program with an average of at least 90%, as well as an evaluation period.
• Read documents, follow instructions, and learn and understand ramp operations procedures, rules, and regulations.
• Recognize hazardous situations and handle emergencies as needed.
• Work under tight time constraints to support quick aircraft turnarounds.
• Meet grooming standards in the Ground Operations Employee Handbook and Labor Agreement, and maintain a well-groomed appearance under Company guidelines.
• Remain alert to moving vehicles and aircraft and communicate information and instructions verbally and/or using radio equipment.
• Hold a valid state motor vehicle operator's license.
• Be able to obtain a SIDA badge and meet local airport requirements.
• Be at least 18 years of age.
• Be a U.S. citizen or authorized to work in the United States; the Company does not provide current or future work-authorization sponsorship.
• Comply with Company attendance standards.
• Be able to work shifts and/or overtime.
• Meet the role's physical requirements, including regularly moving items weighing 70 pounds or more and repetitively lifting 40–50 pounds onto raised surfaces; frequently climbing, bending, kneeling, crawling, and stooping for extended periods; working in cramped or high places; carrying heavy items on jetway stairs; and wearing prescribed uniforms.

Nice To Haves

• May be required by Station Leadership to obtain a Customs Seal and meet requirements for working international flights.

Responsibilities

• Provide friendly service and maintain positive relationships with internal and external Customers and coworkers.
• Work cooperatively with others to support the success of the Company.
• Service aircraft at ramps and terminals to support Customers traveling or using cargo and baggage services.
• Load, unload, service, guide, and direct Company aircraft.
• Receive and record Customer baggage, air freight, mail, and company materials as required.
• Load, stow, and unload baggage, cargo, airmail, air freight, ballast, and company materials according to an assigned plan; submit Cargo Bin Loading Slips to an Operations Agent.
• Pick up, deliver, and transport cargo and baggage to and from aircraft, and prepare related records.
• Warehouse, weigh, stack, pick up, and deliver air cargo; compare cargo with accompanying forms, identify discrepancies or mishandling, and correct routine errors.
• Safeguard baggage, air cargo, air mail, and company materials against weather, loss, theft, damage, and destruction.
• Frequently use jetway stairs to carry gate-checked items to aircraft bins.
• Review cargo forms for accuracy and correct them as needed.
• Clean aircraft cabin interiors by hand, including upholstery, windows, galleys, and disposal containers, according to applicable paperwork.
• Clean and service lavatories, operate lavatory carts, and dispose of contents according to established procedures.
• May perform Provisioning Agent duties, including stocking aircraft with equipment and supplies, maintaining inventory, and transporting cabin and cleaning equipment between aircraft and storage areas.
• Operate or drive motorized equipment, including belt loaders, air start units, lift trucks, pushback tugs, bag carts, lavatory carts, and de-icers.
• Manually push and pull carts and containers.
• Work around passenger terminals, hangars, and airfreight facilities, indoors and outdoors.
• Complete work-related forms and paperwork and enter information into the Company information system as required.
• Perform other duties as directed by Employee's Leaders.

Benefits

• Free travel on open seats on Southwest flights for the employee and eligible dependents.
• Company dollar-for-dollar 401(k) match up to 10% of eligible earnings, subject to plan terms and vesting.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the employee and eligible dependents, with coverage options beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed