HPN - Ramp Agent

Avports LLC•City of White Plains, NY

8d•Onsite

About The Position

Ramp Agents play a critical role in supporting the safe, efficient, and timely movement of aircraft through the performance of essential ground handling duties. Includes loading and unloading baggage, operating ground service equipment, conducting FOD inspections, and completing aircraft servicing such as water, lavatory, and cabin preparation. Agents assist with marshalling, pushbacks, and wing walking to ensure aircraft arrive and depart safely while maintaining clear, hazard‑free movement areas and supporting passenger needs, including wheelchair assistance and gate preparation. Requires a minimum high school diploma or GED, with prior customer service or ramp/aviation experience preferred. Must be able to perform physically demanding tasks in all weather conditions and apply technical skills such as aircraft marshalling, hand‑signal communication, pushback, chocking and securing aircraft, time‑critical turnaround coordination, and basic aircraft type recognition. Ability to safely operate ground service equipment and follow established procedures is essential to ensuring compliance and operational accuracy. Shift work is required, including evenings, nights, weekends, holidays, and overtime, as operational demands dictate.

Requirements

Minimum high school diploma or GED required.
Must be at least 18 years of age.
Possess and maintain a valid driver’s US license.
Work flexible schedules: evenings, nights, weekends, holidays, overtime.
Able to work in extreme weather conditions.
Maintain required airport/airline clearances and certifications.
Demonstrate the ability to perform under pressure, work in extreme weather conditions, and have physical stamina for lifting and working long shifts.
Noise and jet blast awareness.
Must be able to work effectively as part of a team.
Ability to read, write, and communicate effectively in English language.
Must be authorized to work in the United States without sponsorship.
Must comply with airport credentialing requirements to work in secure areas.

Nice To Haves

Prior customer service or ramp/aviation experience preferred.
Experience in aviation, transportation, logistics, or airport operations.
Strong communication and customer service skills.
Ability to follow detailed instructions and safety checklists.

Responsibilities

Load and unload passenger baggage.
Park and dispatch aircraft, including marshalling, pushback, wing walking, chocking and cone placement.
Operate ground service equipment such as belt loaders, tugs, GPUs, and de-icing vehicles.
Provide water and lavatory servicing for aircraft.
Clean, prepare, and restock aircraft cabins on overnight aircraft.
Conduct aircraft deicing operations in accordance with airline procedures.
Perform Foreign Object Debris (FOD) inspections to maintain a hazard‑free ramp.
Provide aisle chair assistance to passengers as needed.
Prepare ramp equipment and gate areas for arriving and departing aircraft.
Maintain clear obstacle‑free areas for all aircraft movements.
Ensure proper loading of baggage, gate‑checked items, and security‑screened bags.
Support ramp team members to ensure safe on time departures.
Perform additional duties as assigned to support station operations.