Rail Planner

Shell•Houston, TX

4d•Hybrid

About The Position

The Rail Planner is responsible for actively engaging rail carriers. The position will also serve within the Chemicals rail center of excellence for all downstream businesses and work across functional stakeholders on day-to-day rail processes to ensure that the maximum value is extracted from Logistics Service Provider (LSP) contracts and uphold KPIs for the LSPs and the various Service Level Agreements (SLA) which need to be continuously met. This role acts as the Rail Freight SME for the enterprise during the tender negotiations making sure data integrity, operational excellence and continuous improvement optimize costs through the value chain.

Requirements

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Bachelor’s degree in Supply Chain, Logistics, or any related field, or equivalent experience is preferred
At least 3 years of work experience
Experience in customer service, logistics, operations, and/or supply chain
Knowledge of, or willingness to learn and apply, railcar regulations and hazardous material certifications
Ability to engage, build strong relationships, and meet the needs of internal and external stakeholders
Ability to handle stress and work in a fast-paced environment
Systems proficiency (GSAP, MS Suite, Bourque, railroad internet sites)
Demonstrated disciplined time management and ability to prioritize activities effectively while managing multiple stakeholders across downstream businesses (e.g., Chemicals, Trading, Catalyst, Lubricants) with diverse needs
Proven initiative to stay informed about business developments to better support stakeholder requirements
Ability to proactively engage stakeholders through various channels, including phone, email, online portals, BPRs, SLA reviews, and other communication methods

Responsibilities

Drive continuous improvement in logistics processes and reduce inefficiency and costs throughout the Downstream rail networks
Maintain and continuously improve tools and processes utilized to track and optimize rail movements
Proactively monitor flow of rail within the existing systems, work with transport providers, Customer Center, Supply and Trading to streamline, and/or escalate issues that require additional support
Responsible for tracking and tracing rail cars throughout North America on an exception basis to ensure customer needs are being met
Facilitate and support Downstream Operations and Commercial organizations to ensure that all required rail transportation operations services are delivered in a safe, efficient, reliable, cost effective and sustainable manner
Directly support Rail Freight Contract Manager as the first line of defense in escalating carrier issues