Rail Performance Support Coordinator

Bison Transport•Winnipeg, MB

10d•Remote

About The Position

The Rail Performance Support Coordinator provides front-end financial auditing, cross-border tracing support, reporting, and administrative assistance to the Manager, Rail Relationships & Performance. This role supports rail performance oversight by validating financial data, assisting with cross-border shipment tracing, maintaining tracking tools, and contributing to development and process improvement initiatives.

Requirements

Experience in transportation, logistics, finance support, or administrative roles.
Strong analytical skills with proficiency in Excel.
High attention to detail and professionalism.
Excellent communication and collaboration skills.

Nice To Haves

Exposure to cross-border rail or intermodal operations is considered an asset.
Post-secondary education in Business, Finance, Accounting, or a related field is preferred.

Responsibilities

Perform front-end auditing of rail invoices, accessorial charges, and cost recovery transactions.
Validate charges against rate agreements and operational data prior to escalation.
Identify discrepancies, trends, and billing concerns and prepare summaries.
Support dispute preparation by compiling documentation and audit trails.
Maintain audit and reconciliation trackers.
Provide tracing support for cross-border rail shipments between Canada, the U.S., and Mexico.
Compile tracking timelines and supporting data for delays or exceptions.
Support internal coordination with Operations and Customer Service teams.
Maintain cross-border performance tracking tools.
Assist with identifying recurring cross-border service issues.
Collaborate with the Manager on development and process improvement initiatives.
Support creation and maintenance of reporting tools and trackers.
Assist with data analysis and presentation materials.
Participate in pilots, automation, and continuous improvement projects.
Document workflows and outcomes.
Provide administrative and coordination support to the Manager.
Track action items, deadlines, and follow-ups.
Maintain documentation, SOPs, and reference files.
Support ad-hoc analysis and reporting requests.