Rail Controller

City of Charlotte•Charlotte, NC

16h•$77,358 - $96,697•Onsite

About The Position

The Rail Controller is responsible for the real-time control and coordination of rail operations from the Rail Control Center to support safe, reliable, and efficient service delivery. Reporting to the Manager of Rail Control Center, this position monitors rail operations, directs train movements and related operational activity, manages communications with operators and field personnel, and helps maintain orderly response to service disruptions, abnormal conditions, and on-track activity. This role performs safety-critical operational control duties within an established rules, procedures, and communications framework. The Rail Controller is responsible for applying operating rules, standard operating procedures, and control center protocols to regulate service, protect personnel and equipment, support incident response, and minimize service disruption. The position also maintains required operational logs, reports, and system documentation and helps ensure that control center information is timely, accurate, and actionable. The Rail Controller works in a fast-paced, 24/7 operating environment that requires sustained attention, sound judgment, calm communication, and the ability to manage multiple operating conditions at once. This position plays a central role in maintaining safe train movement, supporting service recovery, and coordinating with transportation, maintenance, field supervision, safety, and other operational partners.

Requirements

High school diploma or GED.
Two (2) years of experience in rail operations, dispatch, transportation operations, emergency communications, military command-and-control operations, or another closely related real-time operating environment.
Experience working with radio or other time-sensitive operational communications systems.
Ability to learn, apply, and maintain required qualification in operating rules, procedures, and other job-related safety requirements.
Ability to work rotating shifts, nights, weekends, holidays, overtime, and emergencies as operational needs require.

Nice To Haves

Experience in a rail transit control center, rail dispatch environment, or comparable transportation operations control setting.
Experience using operational monitoring or control systems such as SCADA, CAD/AVL, CCTV, dispatch tools, or similar technologies.
Experience working in a safety-sensitive 24/7 operating environment with responsibility for real-time decision-making.

Responsibilities

Monitor and control rail operations from the Rail Control Center in accordance with established operating rules, procedures, and service priorities.
Direct train movements and other authorized operating activity to support safe, reliable, and efficient rail service.
Regulate service and help manage headways, spacing, operating adjustments, and other real-time control actions needed to maintain service.
Monitor normal and abnormal operating conditions and respond appropriately within the authority and procedures of the role.
Support safe coordination of mainline, yard, test, training, or other non-routine rail movements as assigned.
Maintain clear, timely, and professional radio, phone, and system communications with rail operators, field supervision, maintenance personnel, and other operational partners.
Communicate movement instructions, service changes, restrictions, outages, and other operating information accurately and in accordance with required protocols.
Coordinate with other departments and field personnel regarding operating conditions, work activity, service impacts, and response actions.
Escalate significant incidents, safety concerns, or service disruptions to Lead Rail Controllers or management as appropriate.
Help ensure continuity and accuracy of communication during routine operations, service disruptions, and emergencies.
Respond to delays, disruptions, alarms, incidents, and abnormal operating conditions by following established procedures and supporting service recovery efforts.
Assist in coordinating operational response to service interruptions, work zones, power issues, equipment conditions, and other events affecting rail service.
Support the protection of employees, contractors, equipment, and passengers during abnormal conditions and emergency situations.
Implement or support service adjustments as directed or permitted under established procedures.
Help restore service in a timely and coordinated manner while maintaining safety and operational control.
Monitor and operate assigned control systems, including traction power, signal, switch, communications, or related rail control technologies, in accordance with established procedures and authorization limits.
Support coordination of work windows, track access, protective procedures, power outages, and other activities affecting rail right-of-way or operating conditions.
Help ensure protection is established and maintained for authorized on-track work and other operationally sensitive activity.
Interpret system alarms, status indications, and operational messages and respond or escalate appropriately.
Support testing, commissioning, or special operating activity as assigned and authorized.
Maintain accurate, timely, and complete logs, forms, incident entries, and other required control center documentation.
Record service disruptions, operating actions, communications, and other events in accordance with agency requirements.
Review and update status information, operating records, and control system entries as needed during the shift.
Provide clear turnover information to incoming staff and support continuity between shifts.
Assist with reporting and documentation needed for incident review, audits, or operational follow-up.
Perform duties in accordance with agency operating rules, standard operating procedures, safety requirements, and control center protocols.
Support the agency’s safety culture by identifying and reporting hazards, incidents, near misses, or operational concerns through appropriate channels.
Maintain professionalism, attentiveness, and disciplined execution in a safety-sensitive operating environment.
Participate in required training, requalification, drills, briefings, and other readiness activities.
Perform other related duties as assigned.