About The Position

The Concierge (Radiology Technologist) guides consumers and their guests through the urgent care visit, enhancing the experience by maximizing throughput and delivering clinical excellence. This role involves various clinical functions, including assisting providers with care and treatment, performing laboratory testing and x-ray examinations, and other duties. The Concierge also handles patient registration, payment collection, rooming, and discharge. All Concierges are expected to maintain competency and rotate through assigned positions. This is a vital part of the urgent care team, working under the direction of the Site Manager and closely with the provider and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a customer service attitude.

Requirements

  • H.S. Diploma or Equivalent Required
  • Graduate of an accredited school of radiologic technology Required Or Associate's Degree Radiology studies Required
  • 6 Months Previous x-ray experience Required
  • CMRT - Certified Medical Radiologic Technologist Either by the TDH or TMB Upon Hire Required
  • ARRT - American Registry of Radiologic Technologists Upon Hire Required
  • BCLS - Basic Cardiac Life Support BLS maintained every 2 years and required prior to providing independent patient care
  • MA - Medical Assistant required prior to administering injections (not required to function in RT capacity only) Required
  • BCLS within 30 days of hire required (BLS maintained every 2 years and required prior to providing independent patient care)
  • THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Nice To Haves

  • 6 Months Previous experience as licensed Medical Radiologic Technologist Preferred
  • Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care, experience with electronic health record, experience with straight-arm x-ray and orthopedic experience Preferred

Responsibilities

  • Guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.
  • Assist the provider with care and treatment, laboratory testing, x-ray examinations, and other duties.
  • Perform patient registration, collection of payments, rooming, and patient discharge.
  • Maintain competency and perform in all assigned positions on a rotating basis.
  • Collect identification and payor related documentation, conduct registration using EPIC workflow.
  • Measure and document vitals (temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level) and communicate the resulting data to the consumer and provider.
  • Document chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
  • Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
  • Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
  • Assist provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
  • Perform diagnostic x-rays and document completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.
  • Perform x-rays following established protocols and utilizes appropriate exposure factors for care and safety.
  • Ensure images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record.
  • Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
  • Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
  • Recognize and notify provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
  • Schedule primary care referrals for consumers.
  • Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.
  • Perform quality checks throughout out the facility per established policies and procedures.
  • Other duties as assigned.

Benefits

  • 401k
  • PTO
  • medical
  • dental
  • Paid Parental Leave
  • flex spending
  • tuition reimbursement
  • student Loan forgiveness
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