Radiology Team Lead Coordinator

Summit Health•Rye, NY

16d•$24 - $29

About The Position

The Radiology Team Lead Coordinator supports radiology operations and customer service while maintaining the ability to perform and cover all essential tech aide functions. The position serves as a liaison among staff, physicians, patients, and the Radiology Manager; trains new tech aides; and assists with staffing, patient scheduling, modality room availability, equipment maintenance, and site compliance. The coordinator also supports authorization, radiology communications and workflow, inventory, staff dosimeter tracking, and operational efficiency.

Requirements

High school graduate or GED required.
0–1 years of experience required.
Ability to communicate in English, orally and in writing.
Strong customer service and organizational skills.
Ability to use problem-solving, critical-thinking, and priority-setting skills.

Nice To Haves

Radiology, front desk, or tech aide experience.
Working knowledge and expertise in MS Word and MS Excel or an equivalent spreadsheet application.
Experience with computerized materials management systems.
Experience with standard office equipment, including phone, fax, copy machine, scanner, email, and voicemail.
Experience with imaging, patient care, and filming equipment.
Experience with power injectors and storage devices.
Experience with a teleradiology system or PACS system.

Responsibilities

Promote an environment of customer service excellence.
Maintain the ability to perform and cover all essential tech aide job functions.
Answer and place calls, take and relay messages, handle requests and problems, and refer matters to appropriate staff.
Train new tech aides upon hire.
Serve as a liaison between staff, physicians, patients, and the Radiology Manager.
Assist with staff schedules, the PTO calendar, and staff call-outs.
Assist with scheduling and rescheduling patients when necessary.
Oversee room availability for each modality and ensure schedules are opened or closed accordingly.
Report system outages and facilitate equipment maintenance, including scheduling preventive maintenance, submitting tickets, and placing service calls.
Submit IT and facilities tickets for staff.
Oversee the NYN communication chat with radiologists, match orders in PACS, and maintain harvest downtime procedures.
Monitor the not-read list daily.
Secure prior authorizations for tests that require them as far in advance as possible and ensure orders are correct for each exam.
Coordinate scheduled PTO so it does not overlap with the co-office team lead and manager, allowing for cross-coverage.
Order necessary supplies and maintain inventory for assigned sites.
Assist in monitoring sites for compliance with state inspections and keep required staff documentation in order.
Maintain and track staff dosimeter reports.
Assist the Manager with tasks that support operational efficiency and achievement of financial goals.