Radiology Support Specialist- Full-time

WVU Medicine

3d•Onsite

About The Position

Assists the department of radiology with all matters related to the coordination and delivery of radiologic imaging interpretation. Serves as a liaison for the Department of Radiology practicing service excellence in all interactions.

Requirements

High School diploma or equivalent AND Two (2) years additional training or related experience OR; High School diploma or equivalent AND One (1) year of radiology administrative or clinical support OR; High School diploma or equivalent AND Currently enrolled in an accredited Radiology program or other accredited allied health program.
Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
Knowledge of medical records documentation requirements.
Knowledge of institutional and unit policies, processes and forms.
Strong computer skills, communication skills, and organizational skills.
Ability to maintain patient confidentiality.
Skill in utilizing computer software and online systems.
Skill in operating office equipment.
Ability to make decisions requiring interpretation and judgment.
Ability to follow oral and written instructions and interpret institutional and other policies accurately.
Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
Ability to organize and prioritize multiple tasks.
Basic computer skills and familiarity with Microsoft Office.
This position requires a high level of analytical and decision making skills.

Responsibilities

Provides for optimal radiology reading room workflow by working closely with physicians, administrative and clinical teams to anticipate and support the needs based on departmental procedure volumes and call requests.
Acts as the main liaison for radiology providing superior levels of service at all times for both internal and external customers.
Ensures by direct or indirect involvement that all verbal communications request to and from the reading room are proxied and routed appropriately in an accurate, efficient and timely manner.
Ensures all phones are answered and calls routed as appropriate during all hours of operation.
Tracks and monitors call volumes and prepares reporting as required.
Responds to requests from Radiologists when there is a need to provide or obtain information from a referring physician. Tracks and reports all requests for quality validation.
Monitors reading worklists for timely completion of interpretation, providing regular reporting on turn-around times. Ensures are studies are finalized as per departmental standards of practice.
Handle chart control tasks for Radiologist including EPIC in-baskets, EPIC chart deficiencies, scanning documents into EPIC and locating patient medical record information in EPIC.
Composes correspondence in response to routine inquiries frequently without instruction or review.
Monitor exam protocol work list to alert radiologist to cases that are awaiting attention.
Track and investigate external studies as requested. Enter orders as required to facilitate the importing of external studies for comparison and/or interpretation.
Prepares images for export as requested as per HIM policy, functioning as an extension of HIM for any radiology requests.
Ensures workspace is clean and office supplies are available and organized performing regular inventory of workstation environment.
Escalates all IT issues and submits tickets as needed.
Monitors physician schedule for coverage.
Assists with daily VA operations.