Radiology Support Associate, Radiology Diagnostic, Full-Time, Days

MarinHealth Medical Center•Bon Air, CA

About The Position

The Radiology Support Associate maintains and retrieves Radiology files and result reports, performs reception and telephone duties, and schedules patients. The role completes the demographic and protocol-specific information needed for scheduled exams and supports Radiology operations across file clerk, receptionist, and scheduler functions. The position has access to protected health information required to perform its duties and must observe confidentiality and hospital policies. This is a full-time, 40-hour-per-week position working eight-hour day shifts. The posted compensation range is $23.70–$35.55. MarinHealth is an integrated, independent healthcare system serving the North Bay. It includes MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. The organization is affiliated with UCSF Health.

Requirements

High school diploma, GED, or equivalent preferred.
Two years of clerical or secretarial experience in a healthcare setting with computer-based familiarity.
Demonstrated interpersonal skills to deal effectively and courteously with diverse internal and external visitors and callers.
Accurate typing at 30 words per minute.
Basic to intermediate word-processing skills.
Knowledge of medical terminology.
Ability to learn and operate computerized radiology information systems.
Ability to organize and prioritize multiple tasks despite frequent interruptions.
Ability to operate standard business machines, including a personal computer, fax machine, and copier.
Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies.
Excellent verbal and written communication skills.
Ability to meet MarinHealth’s immunization requirements: measles, mumps, varicella, and annual influenza immunizations, subject to applicable exemptions.

Nice To Haves

Ability to speak English, Spanish, or other languages is preferred.
High school diploma, GED, or equivalent is preferred.

Responsibilities

Answer telephone calls, provide standard information, screen and route calls, and take messages.
Respond to routine questions about departmental activities and operations, refer visitors to appropriate information sources, and greet and direct patients at the reception desk.
Maintain accurate records using the Radiology Information System and assigned system functions.
Retrieve and print studies through PACS at diagnostic quality as requested by physicians, patients, and hospital staff.
Read or fax patient reports when requested; obtain releases and prepare films for pickup; and contact other facilities to retrieve films and reports when needed.
Prepare subpoena materials as directed and materials for Tumor Board meetings.
Assist physicians with use of the Magic Web PACS online system, including assistance and training.
Coordinate patient arrivals with exam-specific staff and act as a liaison between patients and technical staff.
Initiate patient orders in MISYS and work with Admitting to facilitate patient registration.
Assist the Tech Coordinator; compile, audit, cross-check, and forward procedure paperwork to HIM daily; and forward problem account paperwork to the Radiology Supervisor.
Schedule Radiology patients accurately and consistently, maintain patient files and scheduling records, enter prior medical history into the database, and contact patients to verify or change appointments.
Obtain diagnoses, blood work, and history and physical information from physician orders for radiological and nuclear medicine exams.
Check pre-authorizations with doctors’ offices and patients and prepare next-day paperwork for Admitting.
Organize next-day paperwork, verify appointment accuracy, ensure required blood work is obtained, confirm patient demographics in MISYS, and address schedule errors.
Organize and fax the nuclear medicine schedule, prepare insurance verification for special-procedure cases, and fax weekly requests for history and physical information.
Participate in organizational and departmental goals, attend in-services and staff meetings, and maintain organizational and departmental standards.
Follow hospital policies for attire, work habits, and relationships; maintain confidentiality and appropriate conduct; and assist with orientation of new employees.
Perform other duties as assigned.