Radiology Patient Care Representative

Capital Health Plan•Tallahassee, FL

1d•Onsite

About The Position

Capital Health Plan is seeking a part-time Radiology Patient Care Representative to join our healthcare team. In this rewarding role, you'll serve as the first point of contact for patients seeking care, helping create a positive experience from the moment they call or walk through our doors in Tallahassee, FL. If you're looking for an opportunity where your compassion, communication skills, and attention to detail truly matter, we encourage you to apply today. We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction. Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact.

Requirements

High school diploma or GED required
Ability to read and comprehend instructions, correspondence, and written materials
Ability to write simple correspondence
Ability to effectively communicate one-on-one and in small group settings
Ability to speak English clearly and fluently
Ability to learn computer software programs used for scheduling appointments and accessing information
Proficiency using office equipment, including copiers and fax machines
Ability to multitask while interacting with patients in a pleasant and professional manner
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, percentages, rates, and ratios
Ability to interpret bar graphs
Ability to follow written and verbal instructions and solve routine problems
Ability to occasionally lift and/or move up to 10 pounds
Ability to meet the physical demands associated with the position
Willingness to work evenings and weekends on short notice or as directed
Must have the ability to pass a background check and drug screening test

Nice To Haves

One to three months of related experience and/or training is preferred
Equivalent combination of education and experience will also be considered

Responsibilities

Welcome patients
Verify coverage and required documentation
Assist with check-in and check-out processes
Collect patient cost shares
Ensure all encounter records are accurately maintained
Manage multiple appointment schedules
Coordinate patient healthcare needs
Support clinical workflow
Answer incoming calls and route inquiries appropriately
Provide appointment reminders
Document patient interactions within the RIS
Enroll patients in services such as the Patient Portal
Assist with medical records management
Message handling
Image distribution
Create CD copies of medical images
Send digital images to outside facilities
Support patient flow throughout the department
Maintain a safe and organized environment
Observe waiting areas for any concerns
Contribute to organizational quality initiatives including PCMH, NCQA HEDIS, CMS Star programs, corporate strategic goals, and The Triple Aim