Radio Technician

Life Flight Network•Boise, ID

1d•$41 - $46•Hybrid

About The Position

The Radio Technician ensures reliable communications for users of the LFN radio and dispatch communications systems. Provides services to the LFN Communications Department for LMR and Zetron equipment. Interfaces with the Business Area Management department to maintain effective radio communications with LFN customers/PSAPs, and collaborates with the Aviation department to ensure airborne radio system programming remains current.

Requirements

Three to five years’ experience in 2-way radio and wireless communication systems theory.
Able to use a computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.
Be able to pass a local, state, and federal background or security check
Experience in diagnostics, repair, maintenance, programming wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.
Experienced with dispatch consoles, paging infrastructure, and trunked radio systems.
Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.
Must have at minimum FCC GROL or be willing to get within 6 months
Ability to operate test equipment to perform diagnostics on wireless equipment
Wireless communications test equipment such as service monitors, watt meters, VOM’s, etc.
Uses computer or computerized tools to perform wireless communications system programming, repair, and troubleshooting
Strong leadership skills with a willingness to lead by example and proactively seek solutions
Available to work on short notice in the event of staffing/scheduling issues, including weekends, holidays, and evenings
Excellent communication skills, including written and verbal communication with peers, patients, families, customers, and the community
Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy Requirements and be able to travel whenever to wherever business needs necessitate
Ensure adherence to LFN safety and risk management culture as outlined in Safety and Risk Management Agreement, SMS, and related policies
Preserve safety and risk management culture and rules
Report all concerns related to safety and risk management immediately, working with Director of Safety and Risk Management, Director of Quality Management and others as needed
Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information

Nice To Haves

Associate's degree or equivalent from a two-year college or vocational school in electronics and wireless system repair is preferred but not required
Experience with Motorola ASTRO or P25 is highly desirable
CET certification preferred

Responsibilities

Diagnose, troubleshoot, discuss, and resolve wireless communication equipment questions and problems with customers in a positive and efficient manner in person on customer’s site, by phone, e-mail
Perform required diagnostic and analytical tests to diagnose and repair wireless communication equipment such as dispatch consoles, paging infrastructure, and trunked radio systems, and mobile installations
Analyze and comprehend diagnostic test results and use to repair and program radios and wireless equipment
Work with customer to determine deadlines, urgency, timeline, and schedule of completing repairs, maintenance, and programming with customers, vendors, and shop management to ensure resolution of problem meets customer’s needs
Prepare quotes and bids
Perform wireless communications system programming, per industry practices and vendor criteria
Performs the installation of radio and wireless mobile and base communications systems per industry practices and vendor criteria
Reports any accidents, maintenance needs, or repairs to management while using any company vehicle. Practices and follows safe driving procedures as described and required in safe driver training.
Maintain and apply for LFN FCC licensing as required to support LFN radio communications
Working knowledge of Zetron Max dispatch system and ROIP technology
Work with the Senior Director of Patient Transport Logistics and Business Area Managers to identify and ensure correct operability of radio frequencies in each county within the operating area of LFN. This will entail contacting county agencies on a set frequency of time and insuring LFN information is accurate and up to date.
Work with the Senior Director of Patient Transport Logistics and Director of QM to promote and facilitate QM processes and ensure employees understand and adhere to them
Assist Senior Director of Patient Transport Logistics in establishing, tracking, trending, and analyzing quality indicators and established thresholds
Create a work environment reflecting a positive atmosphere, high employee satisfaction, competence, and teamwork
Provide and model general professional leadership to all internal and external stakeholders
Must model professional behavior at all times
Must be a superior provider of customer service, both internally and externally while also remaining an excellent clinician
Cooperation, adaptability, flexibility, communication, dependability, supports team goals
Works collaboratively with all internal and external customers
Establishes and maintains open communication to enhance team effort
Demonstrates flexibility in response to unexpected changes in work volume, emergencies, staffing and scheduling
Fulfills work schedule and commitments
Looks for opportunities to assist co-workers
Uses interpersonal skills that convey a positive and supportive attitude
Uses discretion in discussions related to staffing or personal concerns
Gives constructive feedback in a non-blaming, positive and confidential manner
Makes continuous effort to identify opportunities to meet/exceed customer needs and expectations
Demonstrates commitment to understanding and valuing individual differences and fosters an environment of acceptance, fairness and mutual respect
Works in a safe manner
Maintains a safe and clean work environment
Promotes cost effectiveness through the proper use and conservation of supplies and equipment
Identifies cost saving measures
Reports needed repairs or potential hazards to the appropriate department as soon as identified
Reports all on-the-job injuries and seeks medical attention as appropriate
Responsible for upholding safety, LFN’s safety culture and reporting and reinforcement of Safety Management System principles
Takes the initiative to identify and solve problems
Supports improvement and innovation in the workplace
Demonstrates awareness of and supports LFN goals through participation in continuous quality improvement and company activities
Promotes professional development and contributes to the professional growth of others

Benefits

Competitive pay
401(k) with a 100% vested employer contribution
Tenure bonuses
Comprehensive Medical, Dental, and Vision coverage
Company-paid Life and AD&D Insurance
Company-paid Short & Long-Term Disability Insurance
Wellness Reimbursement Program
Complimentary Life Flight Network Membership for you and your household
Paid Parental Leave
Adoption Assistance
Bereavement Leave (including for pets)
Paid Volunteer Time
Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees
Tuition and Training Reimbursement
Public Service Loan Forgiveness (PSLF) Eligible Employer
Employee Recognition Awards
Multilingual Stipend