Radio System Specialist (part-time)

Colonial Heights, City of • City of Colonial Heights, VA

2d • Onsite

About The Position

Acts as the primary point of contact and communication facilitator for all matters pertaining to radio operations. This position is year-round and works 20-28 hours per week. Examples of Duties Ensuring effective information exchange and collaboration with various internal departments, external partners, and regulatory bodies. Provides first-level technical support to users experiencing computer-related issues. Responsibilities include troubleshooting hardware, software, and network problems, installing and configuring software, and maintaining computer systems. Manages user accounts, documents support requests, and escalates complex issues to higher-level support. Performs additional information technology duties as assigned. Addresses public and professional inquiries. Performs other duties as required.

Requirements

• High School diploma with at least seven years directly related experience or, Two years of college or Associate’s Degree with at lease four years directly related experience or, A Bachelor’s Degree with at least two years directly related experience.
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Must possess or obtain VCIN/NCIC certifications or obtain certification within a reasonable period of time after initial employment.
• Knowledge of radio/data telecommunications systems, and familiarity with the technical aspects of radio system design and interoperability standards.
• Skilled in integrating diverse communication technologies to achieve seamless interoperability among public safety agencies.
• Understanding of network infrastructure and the ability to manage the transition to new technologies.
• Ability to troubleshoot complex communication system issues, analyze system performance, and implement solutions that enhance reliability and coverage.
• Knowledge of federal and state regulations affecting radio communications.
• Ability to ensure all communication systems are compliant with relevant laws and standards.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders and work collaboratively with various government agencies, vendors, and team members.
• Individual must have excellent organizational skills with the ability to multi-task, with frequent interruptions while remaining calm, organized and accurate; and be highly professional.
• Ability to work both independently and in a team environment.
• Ability to exercise "confidentiality" in the day-to-day activities of the workplace.

Responsibilities

• Acts as the primary point of contact and communication facilitator for all matters pertaining to radio operations.
• Ensuring effective information exchange and collaboration with various internal departments, external partners, and regulatory bodies.
• Provides first-level technical support to users experiencing computer-related issues.
• Troubleshooting hardware, software, and network problems, installing and configuring software, and maintaining computer systems.
• Manages user accounts, documents support requests, and escalates complex issues to higher-level support.
• Performs additional information technology duties as assigned.
• Addresses public and professional inquiries.
• Performs other duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED