Radio Dispatcher

State of Ohio • Sandusky, OH

1d • Onsite

About The Position

The Ohio Veterans Homes, part of the Ohio Department of Veterans Services, are trauma-informed care long-term care facilities focused on providing excellent care to Ohio’s Veterans. The Veteran Homes provide direct nursing home care at facilities in Sandusky and Georgetown as well as domiciliary living to qualified veterans in Sandusky. We aim to maintain an inclusive work environment and commit ourselves to develop talented, inclusive, and dedicated employees. This position is responsible for monitoring all radio activity and operating the police/Ohio Veterans Home radio system to dispatch agency personnel and police and safety personnel to all emergency calls. The role also involves answering the agency switchboard, directing calls, and serving as an access control checkpoint at the Police Department front counter. Additionally, the dispatcher monitors various systems including the central monitoring console, MARCS radio traffic, roam alert system, and fire alarm systems.

Requirements

• Formal education that includes reading, writing & speaking English. -Or equivalent of Minimum Class Qualification For Employment noted above.
• Dispatch
• Communications
• Law Enforcement
• Veteran Services
• Fire & EMS
• Basic Documentation
• Confidentiality
• Verbal Communication
• Responsiveness
• Attention to Detail
• Situational Awareness
• Must be able to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
• Must provide details of minimum qualifications on the application form.
• New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program.
• The final applicant selected for this position may be required to submit to urinalysis prior to an appointment to test for illegal drug use.
• Employment is contingent upon successful completion of a criminal records check as required by Section 3721.121 of the Ohio Revised Code.

Responsibilities

• Monitors all radio activity & operates police/ Ohio Veterans Home radio system to dispatch agency personnel & police & safety personnel to all emergency calls
• Dispatches medical transportation drivers when resident Transport Dispatch Worker is unavailable
• Logs all emergency/dispatch calls
• Calls emergency pages (e.g., code yellow, blue, C, grey, red/white/blue)
• Answers agency switchboard (“0”); directs incoming & in-house calls to departments & residents
• Answers all emergency phones & general police when officer is not on stations
• Answers transportation phone when resident dispatcher is unavailable
• Takes messages for police & safety personnel when they are not available.
• Serves as access control checkpoint at Police Department front counter
• Monitors all systems at OVH Police Department Central Monitoring Console area for unusual events & dispatches police to troubled/elopement area &/or relays information to police & safety personnel & assists police in coordinating location of resident
• Monitors all fire alarm systems for alarm & generator displays & all other environmental, fire, health, safety & severe weather warning devices & controls at central monitoring console area
• Monitors state Multi-Agency Radio Communications (i.e., MARCS) radio traffic with Ohio State Highway Patrol (i.e., OSHP)
• Monitors roam alert system & notifies floor staff of secure care unit resident activity
• Monitors after-hours call-offs; Relays all advisories & warning to all areas of agency.
• Takes requests for agency ID badges & parking permits from walk-in customers; (e.g., maintains log of requests & submits to appropriate police personnel for processing Issues completed ID badges to customers making annotations in log relative to issued badges & briefings); Issues keys

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Tuition Reimbursement up to $5,000 annually
• Potential for up to $4,000 in referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED