Radiation Patient Assistance Counselor- Radiation Oncology-Days-FT

Memorial Hospital at Gulfport•Gulfport, MS

14d

About The Position

The Radiation Oncology Patient Assistance Counselor meets with patients to assess their financial obligations for treatment. The role collaborates with the billing organization to ensure accurate information is submitted for billing on professional services. The Counselor may help patients obtain assistance with drug reimbursement, copays, deductibles, expense offsets, and other healthcare expense assistance options. The position also handles patient eligibility and benefits verification, provides financial counseling, monitors patient accounts through resolution of financial obligations, and participates in team activities to support business goals, quality outcomes, and customer satisfaction. The Counselor is expected to maintain professional expertise, safeguard confidential information, and perform duties in compliance with applicable laws and regulations.

Requirements

High school diploma or GED.
Three years of experience in patient registration, patient access, medical billing, or coding in a clinical setting.
Excellent time management and organizational skills.

Responsibilities

Collaborate with the billing organization to ensure accurate information is submitted for billing on all professional services.
Verify billing is complete and charges are processed daily into the EHR system.
Identify issues with billing professional services and technical fees and communicate them to the appropriate departments.
Complete month-end patient billing activities.
Manage patient eligibility and benefits verification processes and provide financial counseling as needed.
Counsel patients on insurance benefits, financial responsibility, and completing applications for patient assistance programs.
Communicate payment expectations according to established care plans.
Process and monitor patient accounts until the patient's financial obligation is resolved.
Assist team members as requested or required.
Participate in committees, councils, and performance improvement activities as requested or required.
Maintain expertise in the role and demonstrate positive team-based behaviors.
Pursue professional growth through advanced knowledge and skills.
Safeguard confidential information and comply with laws and regulations governing healthcare organizations.
Maintain regular and timely attendance and complete probationary and annual skills or competency requirements.