Radiation Oncology Scheduler

Wellstar Health System•Roswell, GA

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. The MI Scheduling Scheduler functions under the direction of the Scheduling Supervisor/ Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast paced busy environment. Drive system wide volumes by scheduling Medical Imaging appointments via inbound and/or outbound telephone calls or in person. Observing Quality and Productivity standards and other Key Performance Indicators. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs. Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care. At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.

Requirements

High School Diploma General or GED General
Minimum 1 year of experience in customer service or medical scheduling
Strong customer service skills
Good communication and organizational skills
Basic typing and data entry experience
Ability to communicate and understand verbal and written English language
Display a positive attitude
High level of attention to detail and a low error rate
Regular, reliable attendance

Nice To Haves

Basic insurance carrier and pre-certification knowledge
Computer skills
Medical Terminology

Responsibilities

Knowledge of all Medical Imaging exams in all modalities, including patient preps and instructions.
Demonstrate understanding of Medical Imaging Procedures.
Knowledge of Diagnosis codes or reasons for procedures.
Knowledge of testing frequencies based on insurance and Medicare guidelines.
Knowledge of various insurance programs offered by each carrier.
Knowledge of Medicare guidelines regarding exams that require Medical necessity checks (Follow ABN process).
Knowledge of insurance carriers requirements for Pre-Authorization of procedures and referrals for procedures (Referring to Insurance Quick Reference guide).
Knowledge of the lead time required by an insurance carrier to process pre-auth referral numbers.
Knowledge of all Medical Imaging facilities hours of operation.
Asking exam pre-screening questions to ensure that a patient meets criteria or does not have conditions that would contra-indicate the test being performed.
Knowledge of which Medical imaging exams require specialized Radiologists and able to coordinate that with the schedule to make sure the patient is scheduled at the correct facility.
Assist the physicians office with ICD-9 and ICD-10 codes for Medicare Medical necessity by referring to the coding helpline.
Schedule procedures for Cardiopulmonary (Echocardiograms).
Knowledge of EMR, Fax and Email orders.
Working Knowledge of working with orders in the Medical Imaging Schedule Orders Work Queues.
Knowledge of electronic orders (Image Now, Trace) and attaching paper orders to scheduled appointments.
Handle heavy phone volumes, providing appropriate telephone etiquette and scripting.
Ability to type with a high degree of accuracy and computer skills to accurately input data into scheduling software.
Excellent communication and interpersonal skills to effectively obtain required minimum data set from patients, their representatives and/or physician offices; obtains verifies and updates demographic and insurance information, accurately completing scheduling questionnaires.
Verify payors through real-time eligibility, if applicable. Non-RTE payors must be verified via web or phone.
Verify the accuracy of data entered and correct any errors.
Superior attention to detail.
Ability to exercise judgment in taking appropriate actions in emergent situations, take initiative when problem solving, retain composure in stressful situations and escalate issues as necessary.
Maintain neat attire, hair and appearance, following the department dress code.
Ability to interact respectfully with co-workers, patients, referring office staff in a friendly, personable and professional manner.
Promote positive working relationships with co-workers, Team Leads, Supervisors and Managers.
Orientates new employees and assures proper documentation of training.
Assists other areas of Scheduling when needed.
Flexible with hours to meet department needs.
Assist in the interview process of new hires if asked.
Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative.
Meets Service Recovery and Customer Service guidelines as needed.
Performs other duties as assigned.
Complies with all WellStar Health System policies, standards of work, and code of conduct.

Benefits

Support to do more meaningful work—and enjoy a more rewarding life.
Connect with the most integrated health system in Georgia.
Start a future that gives you more.
Nationally ranked and locally recognized for high-quality care and inclusive culture.
One of Georgia’s largest and most integrated healthcare systems.
Team members are the foundation of patient care.
Committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.
System-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality.
Featured on the FORTUNE “100 Best Companies to Work For” list.
Featured on Seramount 100 Best Companies list.
Foster the culture of Wellstar as a Great Place to Work.