Racquets Shop & Court Attendant

The Polo Club of Boca Raton•Boca Raton, FL

1d•Onsite

About The Position

The front line of operations for the department. Assists members and guests with all their Racquet needs while providing exceptional service. Responsible for being the first impression, first interaction, and often the last of the entire Tennis & Pickleball daily member experience. Greets and services all members and their guests in a kind and confident matter to elevate the customer experience and increase engagement. Drives efficiency and effectiveness in all three aspects of handling customer interactions: customer experience, retail, and check-ins. Greets all members and their guests upon entering the Resort and Racquet Shoppe with a polite, professional and welcoming attitude. Ensures members and their guests are treated courteously, and transactions are handled respectfully at all times. Engages confidently and kindly in all member interactions via phone, email, in-person, retail, and other communication channels. Answers the telephone timely and provides all relevant information such as booking court reservations, lessons, clinics, ball machines, demo rackets, etc., properly taking and delivering messages and offering requested racquet information related to programs and activities. Continually learns about the different program offerings, upcoming events, retail sales, inventory, rules, policies and procedures. Works with Chelsea, NorthStar, Polo app, and other software applications and registers court reservations with court booking software system. Assists in organizing special events by calling members with information about the event and confirming their attendance. Properly opens and closes the Racquets Shoppe based on established procedures. May assist with inventory control by properly checking in and tagging merchandise, restocking merchandise and keeping the Racquets Shoppe and storeroom organized in a neat and clean manner. Communicates with members, co-workers, management and the general public in a courteous and professional manner. Conforms with and abides by all regulations, policies, work procedures and instructions. Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club. Performs other duties as assigned by the Racquets Shop Manager. Polo is a 40-court tennis & pickleball facility with up to 150 permanent stadium seats, and an expansive Resort Shoppe which offers top-of-the-line fashion, fitness, casual and sports hard and soft goods. You will be part of a team of 20+ dedicated professionals committed to motivating and challenging tennis and pickleball players of all levels. With a growth mindset, a candidate will find many avenues to advance their careers in multiple fields such as sports and recreation, food and beverage fields, and up to management opportunities. Two of our own tennis/pickleball professionals, and our current General Manager, all started in customer service roles.

Requirements

Excellent customer service skills.
Strong computer proficiency.
Strong understanding of the game of tennis.
Outstanding telephone etiquette.
Ability to verbally communicate well in English and in writing.
Ability to understand and carry out verbal and written instructions in English.
Ability to interact professionally and maintain effective working relationships with management, co-workers and members.
Must be able to multi-task and work in a fast paced environment.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to communicate well in English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively on a one-on-one basis with members and guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficient with Microsoft Office Suite, Internet and Outlook.
AED and CPR certification.

Nice To Haves

Knowledge of tennis rackets, grips and stringing highly desirable.

Responsibilities

Greets all members and their guests upon entering the Resort and Racquet Shoppe with a polite, professional and welcoming attitude.
Ensures members and their guests are treated courteously, and transactions are handled respectfully at all times.
Engages confidently and kindly in all member interactions via phone, email, in-person, retail, and other communication channels.
Answers the telephone timely and provides all relevant information such as booking court reservations, lessons, clinics, ball machines, demo rackets, etc., properly taking and delivering messages and offering requested racquet information related to programs and activities.
Continually learns about the different program offerings, upcoming events, retail sales, inventory, rules, policies and procedures.
Works with Chelsea, NorthStar, Polo app, and other software applications and registers court reservations with court booking software system.
Assists in organizing special events by calling members with information about the event and confirming their attendance.
Properly opens and closes the Racquets Shoppe based on established procedures.
May assist with inventory control by properly checking in and tagging merchandise, restocking merchandise and keeping the Racquets Shoppe and storeroom organized in a neat and clean manner.
Communicates with members, co-workers, management and the general public in a courteous and professional manner.
Conforms with and abides by all regulations, policies, work procedures and instructions.
Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
Performs other duties as assigned by the Racquets Shop Manager.