R&D Telecom Lab Support Technician

MMC Group•Plano, TX

3d•Onsite

About The Position

We are seeking a hands-on R&D Lab Support Technician to support daily operations and maintenance of a high-functioning telecommunications lab in Plano. This lab supports a broad range of telecom environments, including leading-edge cloud and VoIP gateways, legacy Nortel switching platforms, and supporting infrastructure across multiple technologies. This role is ideal for candidates with telecom field experience, commissioning, installations, lab operations, or central office support backgrounds. Candidates with prior commissioner or telecom installation experience will align especially well with this opportunity. The ideal candidate is technically curious, mechanically capable, and comfortable working across both legacy and modern telecommunications systems.

Requirements

Strong PC proficiency and comfort working in a Windows environment
Experience installing and supporting operating systems
Experience maintaining inventory databases or asset tracking systems
Basic understanding of network cabling including: Ethernet 1G and 10G copper cabling, Fiber optic cabling
Basic understanding of telephony including: Tip and Ring POTS (Plain Old Telephone Service)
Basic understanding of telecommunications cabling standards including: BIX DSX
Basic understanding of TDM carrier systems including: DS1, DS3
Basic understanding of synchronization and timing
Basic understanding of DC power systems, batteries, and grounding
Comfortable using hand tools including screwdrivers, wire cutters, drills, and similar tools
Comfortable working at heights
Ability to lift up to 50 pounds
Strong troubleshooting mindset and willingness to learn both legacy and emerging technologies

Nice To Haves

Telecom commissioning experience
Installation technician background
Central office telecom support experience
Ribbon, Nortel, or legacy telecom platform exposure
Field service or telecom infrastructure support experience
Experience supporting lab operations in an R&D or engineering environment

Responsibilities

Provide day-to-day support and timely resolution for lab user requests
Support maintenance and troubleshooting of telecom lab infrastructure
Debug complex telecommunications systems across legacy and modern platforms
Perform fresh operating system installs including RedHat, CentOS, Ubuntu, and other LINUX environments
Rack mount telecommunications equipment and support hardware deployment
Maintain and update lab inventory tracking systems and databases
Monitor lab AC and DC power usage
Monitor cooling systems and environmental conditions within the lab
Ensure lab workspaces remain clean, organized, and “tour ready” at all times
Support infrastructure related to VoIP gateways, legacy Nortel systems, and telecom switching platforms
Assist with network and telecom cabling installation and organization