R&D- Quality Program Manager

Sherwin-Williams•Minneapolis, MN

4d•Hybrid

About The Position

This role involves leading global quality and technical program execution for strategic Global OEM GI Customers. The position requires translating customer needs into executable technical requirements, owning the resolution of complex quality and technical issues, and driving global alignment and customer satisfaction. The role also involves leading customer-facing reviews, managing multi-region project portfolios, and providing executive-level visibility. Cross-functional leadership includes R&D, Quality, Manufacturing, and Supply Chain. Responsibilities include performing data analysis for investigations, developing and training on standard operating procedures, creating monthly reports for key metrics, and assisting customers with complex line problems. The company requires a criminal history review due to the access of confidential information and the need to protect business operations, staff, and relationships.

Requirements

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)
Bachelor’s degree in a Science, Technology, Engineering or Math field.
Must be at least 18 years of age.
Must have at least 11 - 15 years of experience in coatings products development, Operations, Quality, Technical, Marketing, or Sales
Flexible work schedule to adapt prioritization changes and needs
Strong written and verbal communication skills
Demonstrated ability to lead a cross functional team to a successful outcome
Strong presentations skills
Program knowledge of Microsoft Excel, Word, and Access, Minitab
Demonstrated success in leading Root Cause investigations and analysis tools
Previous direct customer interaction
Six Sigma Green Belt
Knowledge of more complex problem solving and error proofing skills
Must be able, with or without reasonable accommodation, to determine the difference between colors so you can correctly tint paint to the colors desired by customers.

Nice To Haves

Majors in Chemistry, Engineering or a related field

Responsibilities

Leads global quality and technical program execution for strategic Global OEM GI Customers (Kubota, John Deere, CAT, etc)
Partner closely with Commercial and Marketing teams to translate customer needs into clear, executable technical requirements.
Connects customer requirements, R&D, manufacturing, and quality systems
Owns resolution of complex, multi-site quality and technical issues
Drives global alignment, prioritization, project execution, and customer satisfaction at scale
Serve as the primary technical and quality interface for strategic OEM customers
Translate customer requirements into clear, executable technical and quality plans
Lead customer-facing reviews, including qualification, complaint resolution, and continuous improvement initiatives
Lead complex, multi-region project portfolios (innovation, qualification, scale-up, MOB)
Establish governance, scope, milestones, risk management, and resource alignment globally
Provide executive-level visibility and decision support for the portfolio
Cross functional responsibility to lead teams including R&D, Quality, Manufacturing, Supply Chain, Regulatory
Key customer and internal contact for OEM programs and meetings. Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc.
Perform effective data analysis to support complex investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion.
Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
Create/maintain monthly reports to track and improve metrics related to servicing Global accounts, trial success rate, project turn times, complaint cycle time, etc
Utilizes customer data and helps them analyze and solve complex customer line problems as requested.