R&D- Quality Program Manager

Sherwin-Williams•Minneapolis, MN

3d•Hybrid

About The Position

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. OEM / GI Customer Leadership Leads global quality and technical program execution for strategic Global OEM GI Customers (Kubota, John Deere, CAT, etc) Partner closely with Commercial and Marketing teams to translate customer needs into clear, executable technical requirements. Connects customer requirements, R&D, manufacturing, and quality systems Owns resolution of complex, multi-site quality and technical issues Drives global alignment, prioritization, project execution, and customer satisfaction at scale Serve as the primary technical and quality interface for strategic OEM customers Global Program Leadership Translate customer requirements into clear, executable technical and quality plans Lead customer-facing reviews, including qualification, complaint resolution, and continuous improvement initiatives Lead complex, multi-region project portfolios (innovation, qualification, scale-up, MOB) Establish governance, scope, milestones, risk management, and resource alignment globally Provide executive-level visibility and decision support for the portfolio Cross Functional Execution Cross functional responsibility to lead teams including R&D, Quality, Manufacturing, Supply Chain, Regulatory Key customer and internal contact for OEM programs and meetings. Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc. Perform effective data analysis to support complex investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion. Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed. Create/maintain monthly reports to track and improve metrics related to servicing Global accounts, trial success rate, project turn times, complaint cycle time, etc Utilizes customer data and helps them analyze and solve complex customer line problems as requested.

Requirements

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)
Bachelor’s degree in a Science, Technology, Engineering or Math field.
Must be at least 18 years of age.
Must have at least 11 - 15 years of experience in coatings products development, Operations, Quality, Technical, Marketing, or Sales
Flexible work schedule to adapt prioritization changes and needs
Strong written and verbal communication skills
Demonstrated ability to lead a cross functional team to a successful outcome
Strong presentations skills
Program knowledge of Microsoft Excel, Word, and Access, Minitab
Demonstrated success in leading Root Cause investigations and analysis tools
Previous direct customer interaction
Knowledge of more complex problem solving and error proofing skills
Must be able, with or without reasonable accommodation, to determine the difference between colors so you can correctly tint paint to the colors desired by customers.

Nice To Haves

Majors in Chemistry, Engineering or a related field
Six Sigma Green Belt

Responsibilities

Leads global quality and technical program execution for strategic Global OEM GI Customers (Kubota, John Deere, CAT, etc)
Partner closely with Commercial and Marketing teams to translate customer needs into clear, executable technical requirements.
Connects customer requirements, R&D, manufacturing, and quality systems
Owns resolution of complex, multi-site quality and technical issues
Drives global alignment, prioritization, project execution, and customer satisfaction at scale
Serve as the primary technical and quality interface for strategic OEM customers
Translate customer requirements into clear, executable technical and quality plans
Lead customer-facing reviews, including qualification, complaint resolution, and continuous improvement initiatives
Lead complex, multi-region project portfolios (innovation, qualification, scale-up, MOB)
Establish governance, scope, milestones, risk management, and resource alignment globally
Provide executive-level visibility and decision support for the portfolio
Cross functional responsibility to lead teams including R&D, Quality, Manufacturing, Supply Chain, Regulatory
Key customer and internal contact for OEM programs and meetings. Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc.
Perform effective data analysis to support complex investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion.
Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
Create/maintain monthly reports to track and improve metrics related to servicing Global accounts, trial success rate, project turn times, complaint cycle time, etc
Utilizes customer data and helps them analyze and solve complex customer line problems as requested.