R&D Business Applications Administrator & Analyst II

Campbell's • Camden, NJ

20h • Hybrid

About The Position

As the R&D Systems Analyst II, you will play a key role in supporting and evolving the digital tools that enable innovation across R&D. You will help ensure the reliable operation of critical R&D applications, including Optiva and Electronic Lab Notebook (ELN), while driving user adoption, process improvements, and system enhancements. By partnering closely with R&D, IT, and business stakeholders, you will strengthen digital capabilities, improve user experiences, and help accelerate product development and commercialization efforts.

Requirements

• Bachelor's degree required. Preferred areas of study include Science, Information Technology, Business Systems, or related field.
• Minimum of 5 years of experience in application administration, business systems support, business analysis, or other roles within a consumer-packaged goods environment that demonstrate transferable systems and process knowledge.
• Demonstrated ability to learn complex systems quickly and take ownership of new responsibilities.
• Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions.
• Strong communication, collaboration, and organizational skills.
• Experience documenting business requirements and working effectively with both business and technical stakeholders.
• Proven ability to deliver user training and support a positive user experience.
• Ability to work independently, manage multiple priorities, and adapt to changing business needs.
• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and SharePoint.

Nice To Haves

• Experience supporting enterprise applications.
• Familiarity with Infor PLM for Process (Optiva).
• Knowledge of product commercialization processes, product data management, or R&D business operations.
• Experience with system validation activities and 21 CFR Part 11 requirements.
• Experience supporting regulated systems and compliance-focused environments.
• Exposure to change management, process improvement, or digital transformation initiatives.

Responsibilities

• Support the stability, security, compliance, and ongoing operation of critical R&D applications, including Optiva and ELN.
• Manage business administration activities such as user provisioning, access standards, role and group configuration, object security, workflow approvals, and user communications.
• Oversee the business help desk process, including intake, triage, troubleshooting, escalation, resolution, and stakeholder communication.
• Serve as a primary business contact for application access and administration and provide guidance on support processes and standards.
• Maintain business-owned SharePoint and Teams sites, process documentation, troubleshooting guides, and support materials.
• Support system validation activities, audit readiness, and compliance requirements, including 21 CFR Part 11.
• Coordinate and deliver Optiva and ELN training programs for end users and trainers.
• Maintain training schedules and adapt content based on business needs and system updates.
• Develop and maintain training materials, user guides, process documentation, and knowledge assessments.
• Partner with business users and subject matter experts to continuously improve training effectiveness through user feedback and lessons learned.
• Partner with R&D and IT teams to gather, define, and document requirements for system enhancements, defect resolution, and process improvements.
• Evaluate proposed system changes and identify user impacts, training needs, and change-management considerations.
• Develop expertise in specific areas of R&D application functionality, including workflows, reports, data structures, and system processes.
• Identify recurring issues and recommend solutions that improve efficiency, reduce manual effort, and enhance data quality.
• Manage enhancement and defect backlogs, facilitating prioritization, status tracking, and governance processes.
• Lead assigned workstreams and project activities in collaboration with business stakeholders, IT partners, and process owners.

Benefits

• medical
• dental
• short and long-term disability
• AD&D
• life insurance (for individual, families, and domestic partners)
• matching 401(k) plan
• unlimited sick time
• paid time off
• holiday pay
• free access to the fitness center (if in WHQ)
• on-site day care (operated by Bright Horizons)
• company store
• Campbell’s Cares program matches employee donations and/or volunteer activity up to $1,500 annually
• Employee Resource Groups (ERGs)
• competitive health, dental, 401k and wellness benefits beginning on the first day of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level