Quotation Administrator (1:30pm to 10:00pm)

Philips•Nashville, TN

14h•Onsite

About The Position

Drive accurate, compliant service quotations end-to-end by translating complex customer needs into financially sound, customer-aligned solutions while optimizing processes, resolving discrepancies, and enhancing team capability. Develop and deliver accurate, tailored service quotations by analyzing complex customer requirements and historical data, operating with autonomy within established frameworks. Ensure all quotes meet legal, financial, and organizational standards through rigorous validation prior to submission. Partner cross-functionally with stakeholders to align service quotations with project timelines and customer expectations. Manage the full quotation lifecycle end-to-end, proactively identifying and mitigating risks to ensure timely customer acceptance. Serve as a key point of contact for customers, resolving complex quotation-related issues to maintain high levels of satisfaction. Investigate discrepancies between quoted and delivered services, implementing corrective actions to ensure alignment and accuracy. Validate financial components of all quotations in collaboration with finance teams, ensuring accurate cost structures and margin integrity. Contribute to the enhancement of quoting tools and processes, driving improved accuracy, efficiency, and scalability. Maintain comprehensive documentation for all quotations, approvals, and customer communications to support audit readiness and traceability. Mentor junior team members by sharing best practices and guidance to strengthen overall team capability.

Requirements

2+ years of experience in quotation management, service processes, customer service, supply chain or equivalent.
Data analysis & interpretation
Root cause analysis
Troubleshooting
Requirements analysis
Technical support
Customer service software
Documentation & reporting
Recordkeeping
Microsoft office
Operational excellence tools
High school diploma

Responsibilities

Develop and deliver accurate, tailored service quotations by analyzing complex customer requirements and historical data.
Ensure all quotes meet legal, financial, and organizational standards through rigorous validation prior to submission.
Partner cross-functionally with stakeholders to align service quotations with project timelines and customer expectations.
Manage the full quotation lifecycle end-to-end, proactively identifying and mitigating risks to ensure timely customer acceptance.
Serve as a key point of contact for customers, resolving complex quotation-related issues to maintain high levels of satisfaction.
Investigate discrepancies between quoted and delivered services, implementing corrective actions to ensure alignment and accuracy.
Validate financial components of all quotations in collaboration with finance teams, ensuring accurate cost structures and margin integrity.
Contribute to the enhancement of quoting tools and processes, driving improved accuracy, efficiency, and scalability.
Maintain comprehensive documentation for all quotations, approvals, and customer communications to support audit readiness and traceability.
Mentor junior team members by sharing best practices and guidance to strengthen overall team capability.