Quin Ambassador

ALGONQUIN CLUB HEXAGON•Boston, MA

2d•$0 - $31•Onsite

About The Position

The ‘Quin House is a multi award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact. A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

Requirements

Startup/opening of hotel experience preferred
Service oriented with professional presentations skills
Proven ability as a leader in a team environment, embraces ownership, accountability, and responsibility for the team’s work
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Strong computer skills and proficiency with Microsoft Office Suite
High School Diploma or equivalent
Strong written and verbal English skills, additional languages are a plus

Responsibilities

Contribute to a work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
Understand all policies, procedures, standards, specifications, guidelines for The ‘Quin House
Maintain room inventory controls including, but not limited to, room accommodation and rate management
Champion initiatives to increase member satisfaction
Ensure accurate check in and check out
Solve basic folio and billing discrepancies
Run daily systems audit as needed
Maintain composure under pressure and thrive in a fast paced work environment
Collaborate with the assignments of housekeeping staff
Address, communicate, and resolve all member complaints
Report any maintenance repairs to maintenance staff, record repair information in maintenance log
Complete follow-up on vacant or occupied room requests
Assume functions of other Club roles as necessary
Handle all member interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; assisting members in all inquiries in connection with The Club services, hours of operations, in-house events, directions, etc.
Ensure items checked in through coat check are accurately logged and handled with care.
Check in every member and guest that enters the building. Communicating our policies and procedures for a smooth welcome experience.
Stay knowledgeable of all dining reservations and events happening in the club daily and for the week.
Respond to all incoming emails promptly and professionally
Take all phone calls, acting on any requests and relaying any information taken for other departments.
Communicate in a clear and timely manner with all departments.
Report to work well groomed and maintain a professional appearance, following The ‘Quin House standards
Respond to all member requests and inquiries in an accurate and timely manner
Establish close relationships with vendors throughout the city to provide a unique, personalized member experience
Assume 100% responsibility for the quality of services provided
Assume additional tasks assigned to you by your direct supervisor or any manager of The ‘Quin that are reasonable requests