Quick Lube Advisor

Berger Chevrolet•Grand Rapids, MI

6d•$18•Onsite

About The Position

Our fourteenth-time Dealer of the Year dealership is looking for an additional Quick Lube Advisor to join our award-winning organization. We offer a team environment, great benefits, career growth opportunities, and ongoing support. This position is onsite Monday – Friday (7:30am to 5:30pm) with a Saturday (8:00am to 1:00pm) rotation.

Requirements

High school diploma or GED.
Effective communication and interpersonal skills.
Attention to detail and strong organizational abilities.
Ability to work and collaborate in a team environment.
Basic computer skills include data entry, repair order creation, and payment processing.
Reliable, trustworthy, organized, and efficient.
Ability to operate an automobile with a valid driver's license.
Must allow pre-employment screenings, background, driving, and drug test.
Must be able to perform essential job functions of the position with or without reasonable accommodation and comply with workplace health procedures as directed by the public health department.

Nice To Haves

Prior automotive industry experience in a customer service setting.

Responsibilities

Greet and assist customers in a friendly and professional manner.
Build and maintain strong customer relationships by providing exceptional service, promptly addressing concerns or issues, and ensuring overall satisfaction.
Effectively communicate with customers regarding their automotive concerns, and provide appropriate solutions or recommendations for service needs.
Coordinate with technicians to ensure efficient and timely completion of services, communicating any specific customer requests or concerns effectively.
Recommend maintenance per GM guidelines or additional findings that may arise during the service process to customers.
When appropriate, educate customers about additional GM maintenance services or products that can benefit their vehicles.
Prepare accurate and detailed repair orders, ensuring that all customer requests and service recommendations are documented.
Handle customer payments, process transactions, and maintain accurate records of all financial transactions.
Maintain a clean and organized work environment to provide customers with a professional and welcoming atmosphere.
Other responsibilities may be assigned through continued employment.

Benefits

Compensation – $17.75 hourly w/ commission and a yearly longevity bonus.
Advancement Opportunities – We encourage promoting from within.
Great Work Environment – We are a family-friendly and drug-free workplace.
Medical, Dental, Vision, HSA or FSA, Accident, and Critical Illness Insurance
Berger-sponsored $25,000 life insurance policy (additional life insurance options are available for purchase)
Berger-sponsored short-term disability with long-term disability insurance available for purchase
401k with an annual employer match
Paid time off
Paid holidays
Membership with Working Advantage allows our team to enjoy discounts on theme parks, hotels, concert tickets, and more!