Prattville - Quick Lane Manager - Full-time
About The Position
The Quick Lane Manager supervises the daily activity and performance of Advisors and Technicians. He or she acts as the primary contact between the dealership and customers for all customer concerns related to maintenance services. He or she listens to and thoroughly understands a customer's service/repair concerns, sets and manages the customer's expectations, and works closely with the team of advisors and technicians to resolve issues. The primary goal of the Quick Lane Manager is to train staff on the how to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.
Requirements
- High school diploma or GED
- At least two years of dealer-level or quick lube facility experience that includes some supervisory/management responsibilities.
- An unrestricted driver's license
- A clean driving record
- A strong technical and customer service performance record
- Ability to work productively in a fast-paced team environment
- Positive attitude
- Professional appearance
- Great communication skills
- Ability to manage a team to deliver world class customer service
Responsibilities
- Supervises the daily activity and performance of Advisors and Technicians.
- Acts as the primary contact between the dealership and customers for all customer concerns related to maintenance services.
- Listens to and thoroughly understands a customer's service/repair concerns.
- Sets and manages the customer's expectations.
- Works closely with the team of advisors and technicians to resolve issues.
- Trains staff on how to provide the highest level of customer satisfaction.
- Maximizes the sale of parts and service for the dealership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
