Quartz - Slab Repair Technician

Mohawk Industries, Inc.•Dickson, TN

12d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a highly skilled and detail-oriented Quartz Surface Repair & Recovery Technician to join their manufacturing team. This position is crucial for maximizing product yield and maintaining premium quality standards by repairing, restoring, and aesthetically recovering engineered quartz slabs. The ideal candidate will have strong craftsmanship, excellent attention to detail, and artistic ability to match colors, patterns, textures, and veining. This role involves evaluating cosmetic and minor mechanical defects, developing repair solutions, and executing repairs that meet quality standards and customer expectations. The technician will work closely with Quality, Production, and Technical teams to recover slabs that would otherwise be downgraded or scrapped, ensuring repaired products meet acceptable visual and structural standards for shipment.

Requirements

Strong craftsmanship skills
Excellent attention to detail
Natural artistic ability to match colors, patterns, textures, and veining characteristics found in engineered quartz surfaces
Ability to evaluate cosmetic and minor mechanical defects
Ability to develop appropriate repair solutions
Ability to execute repairs that meet both quality standards and customer expectations
Familiarity with tools, machines, and safety protocols
Strong attention to detail and quality standards
Demonstrated hand-finishing and repair skills
Ability to identify subtle color and texture differences
Ability to work independently and make sound decisions regarding repair methods
Detail-oriented and takes pride in their craftsmanship
Physically capable and safety-minded
Willingness to learn, grow, and be a reliable part of the team
Strong communication and teamwork skills
Strong technical background in the floor tile/ceramic industry
Exceptional attention to detail
Strong artistic and aesthetic judgment
Color matching expertise
Manual dexterity and craftsmanship
Quality-focused mindset
Collaboration and communication skills
Continuous improvement orientation
Strong problem-solving skills
Ability to train and coach
Ability to coordinate priorities
Ability to lift up to 50 pounds
Strong visual acuity, color recognition, and attention to detail are essential
Employees may be exposed to dust, noise, varying temperatures, and repair materials such as epoxies, pigments, and polishing compounds.

Nice To Haves

Bachelor’s degree or equivalent experience with knowledge of ceramic industry
1+ year of fabrication experience
Foreign language (Spanish/Italian) a plus

Responsibilities

Inspect engineered quartz slabs for cosmetic and minor mechanical defects, including chips, missing materials or pinholes, surface imperfections, cavities, fissures or minor cracks, and color inconsistencies.
Determine repair feasibility and recommend appropriate recovery methods.
Collaborate with Quality personnel to establish repair acceptance criteria.
Document repair activities and outcomes according to company procedures.
Perform precision repairs using industry-approved fillers, epoxies, pigments, adhesives, and finishing materials.
Blend colors, aggregates, and textures to achieve visually seamless repairs.
Replicate natural movement, veining patterns, and surface characteristics to the extent possible found in premium quartz designs.
Execute smooth filling and surface restoration processes to match surrounding slab appearance.
Utilize fabrication related repair techniques commonly used in the stone industry to recover manufacturing defects.
Ensure repairs maintain product integrity, appearance, and customer expectations.
Demonstrate strong visual judgment and artistic ability when evaluating repaired areas.
Create custom color formulations and pigment blends to match existing slab designs in coordination with R&D team.
Assess color, depth, translucency, texture, and pattern consistency under various lighting conditions.
Recommend aesthetic improvements that increase slab recovery rates while maintaining quality standards.
Serve as a key resource for visual approval decisions during the repair process.
Partner with Quality and Manufacturing teams to obtain repair approvals.
Participate in root-cause investigations related to recurring defects.
Identify opportunities to improve recovery techniques and reduce material waste.
Contribute to continuous improvement initiatives focused on yield enhancement and defect reduction.
Maintain high standards of workmanship and craftsmanship.
Safely operate manufacturing equipment including hand tools, forklifts, overhead cranes, and material handling equipment.
Follow all company safety policies and procedures.
Maintain a clean, organized, and safe work environment.
Support cross-functional activities for progress and continuous improvement of the entire plant.
Peruse, assess, and prepare work area for problem solving, quality inspection, and subsequent approval process.
Willingness to learn and apply knowledge on real challenges, production expectations, and initiatives that promote manufacturing process.
Support the daily efforts to ensure consistent product quality control compliance and improvement.
Ensure operations are within specifications and perform other duties as required.