Quantitative UX Research Analyst II

Etsy•Brooklyn, NY

6d•Hybrid

About The Position

Etsy is seeking a Quantitative Product Researcher passionate about using data and survey methods to uncover insights. As a Quantitative Researcher on Etsy's Quantitative UX Team, part of the Strategy organization, you will collaborate with product managers, designers, engineers, researchers, and data scientists to deliver insights that will shape the future of human commerce on Etsy. You are skilled in professional-quality survey research and can contribute to mixed-methods projects. You possess a strong sense of methodological rigor while also being adaptable to project demands. Your approach is characterized by genuine curiosity and a willingness to challenge conventional wisdom to find the right answers. This is a full-time position reporting to the Senior Manager, Quantitative Research. In addition to salary, you will be eligible for an equity package, an annual performance bonus, and competitive benefits. This role is open to candidates based in the United States, with a preference for those living within commutable distance of Etsy’s Brooklyn Office Hub, requiring in-office attendance once or twice per week. Etsy offers various work modes to accommodate diverse needs and preferences.

Requirements

2-4 years of experience in quantitative survey research, either in-house or at an agency.
Proficiency in R, SPSS, or Python for data analysis and manipulation (required).
Experience with SQL/database querying for accessing and analyzing behavioral or product data (required).
Experience building and maintaining dashboards to communicate ongoing metrics and research findings.
Desire to conduct the full survey research process including questionnaire development, programming, fielding, and statistical analysis (inferential stats, correlations, regression analysis, etc.) of results.
A focus on the details, with excellent written, visual and verbal communication skills.
Able to keep multiple projects on track and handle competing demands.
Ability to hold your own in a meeting and present research findings with a customer-centric perspective.
Bachelor's degree or equivalent experience in a relevant field (e.g., psychology, sociology, HCI, marketing).

Nice To Haves

Experience with survey programming platforms (e.g., Qualtrics, Alchemer) strongly preferred.
Experience conducting research with ecommerce or other digital product development.

Responsibilities

Support and conduct primary survey research (including ad hoc and tracking studies) with Etsy buyers and sellers.
Design studies and craft user-centric survey instruments in collaboration with other survey-focused researchers.
Program and field surveys across multiple parts of the marketplace experience.
Analyze survey data using R, SPSS, or Python, recognizing patterns and uncovering key trends and insights.
Query and manipulate data using SQL to support research analyses and integrate behavioral data with survey findings.
Build and maintain dashboards to track ongoing research metrics, survey tracking studies, and key experience indicators.
Manage survey samples and ensure the quality of data collected.
Craft engaging, recommendations-focused reporting that encourages marketplace health and drives Etsy's business goals.
Partner with team members in Product, Design, and Marketing to guide product development and refinement, drawing on expertise in user research and UX standards.
Independently define project scope and apply appropriate methodologies to handle a research "portfolio" of foundational and evaluative insights.
Work closely with other insights professionals to develop broad approaches to meeting partner needs.
Promote proven user research methodologies across the company.
Manage third-party research vendors (e.g., sample providers, research agencies) when needed.