Quant BIS Sr. CSM/Team Lead

Sago•Iselin, NJ

20d

About The Position

Lead the delivery of passive metering and insights communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience. Manages team members and acts as SME on Passive metering.

Requirements

Bachelor’s Degree or equivalent
Must have 3-4 years of client-facing experience in a market research environment as well as management experience.
Experience with Decipher, PowerBI, S3, Athena, MailChimp, OpenTexting
Advanced MS Office skills (Excel, Word, PowerPoint) required
Fluent in English (written and oral)

Nice To Haves

Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus.
Experience in DIY survey tools (e.g. Alida or Fuel Cycle) is a plus.

Responsibilities

Manage community setup, recruitment, engagement, renewal, and overall health.
Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
Design creative solutions using available tools and processes to exceed client expectations.
Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties.
Manage vendors and partners to ensure projects stay on schedule and within budget.
Ensure timely completion of all deliverables, including meeting deadlines for invoicing.
Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.
Work within Sago systems effectively throughout life cycle of project.
Work collaboratively with clients to provide timely updates on community status.
Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual).
Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members).
Meet client’s timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects.
Work in accordance with the SOP's of company.
Other duties as assigned.