Q & T Supervisor

County of Mecklenburg, NC • Charlotte, NC

6d • $69,389 - $85,036 • Onsite

About The Position

The Economic Mobility Division focuses on connecting residents to the resources, education, and employment opportunities needed to achieve long-term stability and self-sufficiency. Through coordinated programs and partnerships, the division works to remove barriers and create clear pathways to economic advancement. Our approach is centered on outcomes, ensuring that residents are supported in making measurable progress. The Economic Mobility Division consists of MeckSuccess, MeckWorks, More Than A Job NC, Work First Employment Services, Work First Kinship Services and Quality and Training.

The Quality and Training Supervisor will lead a team of Q&T Specialists within our Economic Mobility Division, focusing directly on workforce development initiatives and economic mobility programs. To champion compliance and professional growth, this individual should have mastery with adult learning instructional delivery to design and provide training to social work staff and data-driven quality assurance to audit case files for state and federal regulatory alignment. This position demands a collaborative leader with the frontline mentorship skills to coach teams toward high standards of client care, paired with the high emotional intelligence required to foster cultural humility, guide staff through high-stress environments, and mitigate burnout.

Please Note: This will be an in-office position (telework not available). The selected candidate will work in a fast-paced environment and will support other Community Resource locations.

Requirements

• Minimum of five year of progressively responsible experience; including supervisory experience
• Bachelor's degree in a related field.
• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges
• Skilled in using various computer applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

• Adult Learning Principles
• Coaching & Mentoring
• Curriculum Development
• Regulatory Knowledge
• Analytical Quality Assurance
• Emotional Intelligence

Responsibilities

• Supervise quality control and training team within an assigned area
• Plan, direct, and coordinate staff involved in the completion of program activities and evaluate program effectiveness
• Provide technical consultation to staff and/or other divisions
• Perform root-cause analyses and assessment at the organizational, team and individual levels
• Analyzes results and makes recommendations for improvements
• Ensure services meet specifications and understand and ensures regulatory compliance
• Develop and implement processes and procedures meant to improve quality throughout an assigned area
• Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects
• Investigate quality failures and recommends changes to internal procedures to prevent future quality issues
• Develop assessment tools and data collection methods in order to identify service delivery/compliance problems, and participating in the alteration of systems as necessary
• Identify quality problems and recommends solutions
• Design assessments meant to measure the performance of training programs and collects data
• Facilitate training and policy interpretation for applicable local, State, and Federal programs
• Ensure applicable policies are adhered to in the issuance and redetermination of benefits through training, policy interpretation, hearings, and appeals
• Develop and oversee division wide training classes offered to managers/supervisors and/or employees
• Solicit feedback and input from stakeholders in order to provide consultation and recommend necessary intervention services
• Develop alternative training methods if expected improvements are not seen
• Some positions may be required to train in the implementation of enrollment and eligibility programs and activities in the NC FAST system
• Measure the effectiveness of training solutions and recommend improvements.
• Utilize the Learning Management System (LMS) for training delivery, testing, and tracking learner data and progress.
• Consult with internal customers to address identified performance problems and recommend, develop, and deliver appropriate learning solutions.

Benefits

• Pay rates are based on education, skill, experience level and internal equity.
• Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level