Quality & Training Specialist

Olympia Chimney Supply•Pittston Township, PA

1d•Onsite

About The Position

This role is essential to Olympia & Copperfield’s commitment of delivering quality chimney, venting, and hearth solutions. The Quality & Training Specialist supports our culture of quality by ensuring that our processes, products, and partner experiences meet high standards for reliability, customer satisfaction, and operational excellence. Key responsibilities include gathering and analyzing quality issues, identifying root causes, reporting on trends, and contributing to process improvements. The Quality & Training Specialist will also ensure that training plans for frontline operations team members are executed and that documentation is properly maintained within the skills matrix and cross-training workbooks. This position collaborates cross-functionally with employees at all levels of the organization—including shipping, distribution, manufacturing, inventory control, sales, and customer service—to identify and act on opportunities for improvement.

Requirements

High school diploma or GED equivalent required.
Strong ability to detect inconsistencies and accurately document findings.
Capable of analyzing data and identifying root causes of quality issues.
Proficient in Microsoft Office (Outlook, Word, Excel); experience in a manufacturing environment.
Able to manage multiple tasks, prioritize effectively, and work independently or as part of a team.
Proactive in identifying problems and contributing to effective solutions.
Strong verbal and written communication skills; actively listens and collaborates effectively with others.
English required; Spanish a plus.

Nice To Haves

Lean Six Sigma Green Belt preferred, not required.
Train the Trainer Instructor Certification preferred, not required.
Knowledge of Olympia products is a plus.

Responsibilities

Research all quality cases from customer partners across all Olympia manufacturing & Copperfield distribution centers. Communicate with the necessary internal and external stakeholders to validate issues, identify underlying root causes, and ensure timely resolution.
Coordinate with Inventory Specialists when incorrect items are picked and inventory adjustments are required and/or product must be placed in quarantine for inspection.
Compile weekly and monthly quality reports that break down quality case data by department, product, and/or customer to identify trends and improvement opportunities with the appropriate leaders and teams.
Improve the end-to-end customer case process: from case entry to reporting and ultimately root cause analysis (RCA) to prevent recurrence and increase speed to customer resolution.
Lead the creation, implementation, and sustained execution of an internal Q/A audit program across Olympia manufacturing and Copperfield distribution centers.
Develop and continuously refine in-process quality inspections to ensure consistent product quality while capturing and analyzing trends across all Olympia manufacturing departments.
Compile weekly and monthly Q/A audit and in-process inspection reports that break down data by department, product, and defect to identify trends and improvement opportunities with the appropriate leaders and teams.
Partner with Managers, Team Leads, and the Continuous Improvement Team across departments to direct and support training initiatives as needed.
Ensure all new hire onboarding 30/60/90-day training documents are completed and properly documented in the training matrix workbook.
Maintain the operations training matrix and cross-training workbooks, including alerting managers to upcoming recertifications required within their departments.
Coordinate future train-the-trainer programs to ensure consistency in training processes and delivery.
Develop one-point lessons based on findings from internal audits or external quality cases to ensure sustained constancy of execution.
Create and maintain both digital files and physical binders to ensure standards are current and accessible to the corresponding teams.
Coordinate with the Continuous Improvement team to revise existing standard work or develop new standard work as needed based on quality findings.